Articles from 2018

Is Predictive Support the Future?

Sysco LABS 28 December 2018

Support is now veering towards a culture of proactivity in which vigilant monitoring and analytics help prevent or resolve issues before customers even realize they exist. Practices such as intelligent re-routing where incoming calls from customers are prioritized based on urgency, and the ability to view customer history prior to a support conversation are now

Build your Cloud Infrastructure using Terraform

Sysco LABS 19 December 2018

The Sysco LABS Cloud Services Division speaks about the use of Terraform in building cloud infrastructure. The session touches on; Infrastructure Engineering Building Infrastructure Infrastructure as Code Introduction to Terraform Terraform Glossary and is concluded with a Demo. Watch the full video below!

Run the Load Down on Your Mobile App

Sysco LABS 21 November 2018

Christina Thalayasingam of Sysco LABS spoke at the Selenium Conference held in Chicago on the 18th and 19th of October, 2018. She covered certain aspects of mobile performance testing, with techniques on how to approach mobile performance testing methodologies, including how it is done using JMeter, both on Android and iOS applications. Her talk also included a

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