Articles from Month: December 2018

Is Predictive Support the Future?

Sysco LABS 28 December 2018

Support is now veering towards a culture of proactivity in which vigilant monitoring and analytics help prevent or resolve issues before customers even realize they exist. Practices such as intelligent re-routing where incoming calls from customers are prioritized based on urgency, and the ability to view customer history prior to a support conversation are now

Build your Cloud Infrastructure using Terraform

Sysco LABS 19 December 2018

The Sysco LABS Cloud Services Division speaks about the use of Terraform in building cloud infrastructure. The session touches on; Infrastructure Engineering Building Infrastructure Infrastructure as Code Introduction to Terraform Terraform Glossary and is concluded with a Demo. Watch the full video below!

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