Articles by Sysco LABS

The ‘Engineering Nexus’ – Galvanizing Sri Lankan Tech

Sysco LABS 23 May 2018

The inaugural Engineering Nexus meetup was hosted at the Sysco LABS engineering center recently, marking the launch of another initiative to help grow and develop the software engineering and technology development practice in Sri Lanka. Unlike other meetups, the Engineering Nexus intends to solve tech problems by bringing together ideas and methodologies from different disciplines

Using Technology to Get Inside Your Customers’ Heads

Sysco LABS 2 May 2018

In the age of information, businesses both large and small are using data and metrics to gauge engagement, gain insights and track conversions. However, social media metrics seem to lack meaningful context. They tell you the “what” but not the “why” or the “how”, as they provide primarily quantitative metrics on interactions. With the use

Salesforce and Customer Support

Sysco LABS 2 April 2018

Your relationship with your customers is the backbone of any company’s success, and it’s your support team that maintains that relationship when times are tough. A customer will only call support if they have a problem, and how that problem is resolved could be the difference between fallout and loyalty.  Given the importance of the support role, it’s critical to empower your

International Women’s Day at Sysco LABS in Partnership with Microsoft

Sysco LABS 27 March 2018

To mark International Women’s Day, Microsoft launched the #MakeWhatsNext campaign and co-hosted a forum alongside Sysco LABS at the Sysco LABS headquarters in Colombo 7. The event illustrated the changing workplace roles of women, and the importance of young women pursuing careers in Science, Technology, Engineering and Math (STEM). Over a 100 people—from daughters and

Tech Debate: DevOps vs No Ops

Sysco LABS 20 March 2018

DevOps is a software engineering culture and practice that aims at unifying software development (Dev) and software operation (Ops). The main characteristic of the DevOps movement is to strongly advocate automation and monitoring at all steps of software construction, from integration, testing, releasing to deployment and infrastructure management. DevOps aims at shorter development cycles, increased deployment frequency, more dependable releases, in close alignment with business objectives. This

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