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How Data Can Improve Your Support

by Sysco LABS Articles 7 February 2018

Our operations engineering team handles the development of tools such as Pulse Assist, to help our support teams perform to their maximum potential. They’re working on some cool new features such as being able to analyse information from support calls and past issues, making smarter suggestions as to the potential causes of problems, and providing step-by-step solutions. The key component that fuels their support tools is data. In this video, we’re taking a look at how data is utilized to enhance tech support.

 

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