Articles Articles

The Fall of Facebook? Investigating the Reason Behind the Threats to the Platforms’ Success

Articles 6 April 2018

The digital media phenomenon – the social network has changed the way businesses interact with their customers – granting them the power to deliver relevant content to targeted audiences thereby capturing the attention of those most important to them. Small businesses have seen a boom too, as social media provides a powerful, accessible, affordable and

Salesforce and Customer Support

Sysco LABS 2 April 2018

Your relationship with your customers is the backbone of any company’s success, and it’s your support team that maintains that relationship when times are tough. A customer will only call support if they have a problem, and how that problem is resolved could be the difference between fallout and loyalty.  Given the importance of the support role, it’s critical to empower your

International Women’s Day at Sysco LABS in Partnership with Microsoft

Sysco LABS 27 March 2018

To mark International Women’s Day, Microsoft launched the #MakeWhatsNext campaign and co-hosted a forum alongside Sysco LABS at the Sysco LABS headquarters in Colombo 7. The event illustrated the changing workplace roles of women, and the importance of young women pursuing careers in Science, Technology, Engineering and Math (STEM). Over a 100 people—from daughters and

Salesforce Lightning and the Smart POS

Sysco Labs 23 March 2018

Salesforce is the world’s largest Customer Relationship Management (CRM) system with customers of enormous scale including Adidas, KONE, The US bank and AWS. But what is it that makes them the leader? Put simply, you’d be hard pressed to find a platform as feature rich as Salesforce.  So, many major companies turn to CRM to streamline their customer management, from approaching potential customers, managing leads and closing deals, to keeping existing customers happy. In the restaurant industry Smart Point of Sale (POS) systems

The Test Maturity Model Integration (TMMi)

Sysco Labs 13 March 2018

Quality – the constant battle to deliver products fast, yet uphold a high level of quality. Engineers have been engaged in this battle since the beginning, and the way they’d reconciled the dilemma was to introduce development process improvements. But this meant there was lesser focus on the testing standard itself. To counter this limitation,

The Blockchain Revolution: How the Technology Behind Bitcoin is Changing Money, Business and the World

Sysco LABS 27 February 2018

The year: 2018, the technology: Blockchain. This revolutionary technology is changing the way that humans have transacted since the beginning of time, disrupting established norms like buying, selling and borrowing and breaking down barriers which restrict and threaten the freedom of trade.   Today, humans still rely heavily on large intermediaries of centralized institutions such as banks, governments, big social media agencies and credit card

Delivering Fast with AWS

Sysco LABS 19 February 2018

This method of Software Development has taken off over the last decade, with practices such as delivering working prototypes and incremental releases being the norm now. The term “You snooze, you lose” has never been truer in the IT industry. If you look at most high performing IT companies, you’ll notice that they deploy releases

Cyber Security and Cloud Computing

Sysco LABS 12 February 2018

In this Innovation Session, Keet Sugathadasa delves deep into cyber security and talks in detail about security best practices, analyzing and breaking encryption schemes, hacking and how it plays out within the Sri Lankan legal system. Watch full video below:    

How Data Can Improve Your Support

Sysco LABS 7 February 2018

Our operations engineering team handles the development of tools such as Pulse Assist, to help our support teams perform to their maximum potential. They’re working on some cool new features such as being able to analyse information from support calls and past issues, making smarter suggestions as to the potential causes of problems, and providing

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