Application Support Articles

Sysco LABS Methodologies: Distributed & Specialized Monitoring For Complex Systems

Application Support 11 January 2019

Complex systems tend to have many inter-dependent moving parts, with each component executing a unique set of functions. CAKE’s Point of Sale is one such complex system that has multiple instances which operate within diverse environments. This may give rise to complex and sometimes unique situations that can impact performance, creating a need for more

Is Predictive Support the Future?

Sysco LABS 28 December 2018

Support is now veering towards a culture of proactivity in which vigilant monitoring and analytics help prevent or resolve issues before customers even realize they exist. Practices such as intelligent re-routing where incoming calls from customers are prioritized based on urgency, and the ability to view customer history prior to a support conversation are now

Open 24/7 365

Sysco LABS 2 February 2016

A restaurant operating system has to be fully functional in all its aspects to deliver not only the best food but the best services. In this Innovation Session by Eshan Deane, Dulan Ratnayake and Harsha Wijendra from the Operations team, we take a look at the services CAKE offers to its clients 24/7, all 365

Customer Service

Sysco LABS 9 February 2015

For this week’s innovation session, our Customer Service Manager Justin Michaud, presented to us how Leapset’s customer service has evolved from back then to now. He also discussed the current areas we have room for improvement and the achievements we have gained. According to Justin, Leapset has shown a rapid growth in the customer services

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