Featured Articles Articles

Sysco LABS joins Educate Lanka Mentorship and Skills Development Program

Articles 13 June 2018

Sysco LABS has joined Educate Lanka on its Mentorship and Skills Development Program in an effort to support the next generation of Sri Lanka’s professionals. This student empowerment program is based on a unique social-private partnership model developed by the Educate Lanka Foundation. It leverages a network of corporate partners and their employees to develop

Delivery Apps in the World of Food Service

Sysco LABS 4 June 2018

We’ve all been there; craving food, we call our favorite restaurant, place an order, and then wait… and wait… and wait… checking our watch wondering, where our food is… and then finally the doorbell rings, you pay for your food, and you dig in. If you break down this process, it’s pretty simple; the call is answered in a call center, which then places the order in the branch closest to the delivery address,

The Internal User Management Tool

Sysco LABS 23 May 2018

Most applications that are created today have one thing in common – users. We are more familiar with the term when its usage applies to end users – for example, on Facebook users can mean people like you and me who’ve created profiles on the platform. However, the term ‘user’ within the context of this

The ‘Engineering Nexus’ – Galvanizing Sri Lankan Tech

Sysco LABS 23 May 2018

The inaugural Engineering Nexus meetup was hosted at the Sysco LABS engineering center recently, marking the launch of another initiative to help grow and develop the software engineering and technology development practice in Sri Lanka. Unlike other meetups, the Engineering Nexus intends to solve tech problems by bringing together ideas and methodologies from different disciplines

Using Technology to Get Inside Your Customers’ Heads

Sysco LABS 2 May 2018

In the age of information, businesses both large and small are using data and metrics to gauge engagement, gain insights and track conversions. However, social media metrics seem to lack meaningful context. They tell you the “what” but not the “why” or the “how”, as they provide primarily quantitative metrics on interactions. With the use

Salesforce and Customer Support

Sysco LABS 2 April 2018

Your relationship with your customers is the backbone of any company’s success, and it’s your support team that maintains that relationship when times are tough. A customer will only call support if they have a problem, and how that problem is resolved could be the difference between fallout and loyalty.  Given the importance of the support role, it’s critical to empower your

International Women’s Day at Sysco LABS in Partnership with Microsoft

Sysco LABS 27 March 2018

To mark International Women’s Day, Microsoft launched the #MakeWhatsNext campaign and co-hosted a forum alongside Sysco LABS at the Sysco LABS headquarters in Colombo 7. The event illustrated the changing workplace roles of women, and the importance of young women pursuing careers in Science, Technology, Engineering and Math (STEM). Over a 100 people—from daughters and

Salesforce Lightning and the Smart POS

Sysco Labs 23 March 2018

Salesforce is the world’s largest Customer Relationship Management (CRM) system with customers of enormous scale including Adidas, KONE, The US bank and AWS. But what is it that makes them the leader? Put simply, you’d be hard pressed to find a platform as feature rich as Salesforce.  So, many major companies turn to CRM to streamline their customer management, from approaching potential customers, managing leads and closing deals, to keeping existing customers happy. In the restaurant industry Smart Point of Sale (POS) systems

The Blockchain Revolution: How the Technology Behind Bitcoin is Changing Money, Business and the World

Sysco LABS 27 February 2018

The year: 2018, the technology: Blockchain. This revolutionary technology is changing the way that humans have transacted since the beginning of time, disrupting established norms like buying, selling and borrowing and breaking down barriers which restrict and threaten the freedom of trade.   Today, humans still rely heavily on large intermediaries of centralized institutions such as banks, governments, big social media agencies and credit card

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