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Gaining Business Intelligence Through Unifying CAKE’s Data

Articles 29 October 2018

The CAKE restaurant technology platform empowers restaurants and improves the experience of their customers through a holistic tech offering comprised of multiple applications that work seamlessly together. CAKE’s POS, Guest Manger, Waitlist, Online Ordering and Reports applications form a synergy that benefits both the customer and the restaurant owner in ways that are not possible

Gaining Business Intelligence Through Unifying CAKE’s Data

Sysco LABS 29 October 2018

The CAKE restaurant technology platform empowers restaurants and improves the experience of their customers through a holistic tech offering comprised of multiple applications that work seamlessly together. CAKE’s POS, Guest Manger, Waitlist, Online Ordering and Reports applications form a synergy that benefits both the customer and the restaurant owner in ways that are not possible

Introducing Kids to STEM: A Sysco LABS – IgniterSpace Collaboration

Sysco Labs 15 October 2018

“Kids are born Scientists” – Neil deGrasse Tyson Kids are naturally curious, and this curiosity makes their minds perfect for learning. However, early childhood education rarely includes education in Science, Technology or Engineering, failing to take full advantage of their potential. IgniterSpace on the other hand, is an organization that specializes in teaching STEM subjects

Sysco: Pushing Boundaries and Reimagining an Industry Through Technology

Sysco LABS 15 August 2018

Sysco’s Executive Vice President & Chief Technology Officer, Wayne Shurts and Vice President Business Technology for the Americas, Wesley Story, talks to us about how technology is helping Sysco create more value in almost every aspect of Sysco’s business – from improving customer experience and business operations, to helping decrease Sysco’s carbon footprint – pushing

From Plank to Ship as You Sail Along

Sysco LABS 3 August 2018

In this Innovation Session, Ishan Madhusanka, Theekshana Dilshan, Dilini Mampitiya, Nethmi Hettiarachchi and Shashika Gunasena took us on a trip to the high seas. The topic – “From Plank to Ship as you Sail Along”. Is it possible to build a ship, from a plank while you sail? Well no, that borders on the impossible,

Delivery Apps in the World of Food Service

Sysco LABS 4 June 2018

We’ve all been there; craving food, we call our favorite restaurant, place an order, and then wait… and wait… and wait… checking our watch wondering, where our food is… and then finally the doorbell rings, you pay for your food, and you dig in. If you break down this process, it’s pretty simple; the call is answered in a call center, which then places the order in the branch closest to the delivery address,

The Internal User Management Tool

Sysco LABS 23 May 2018

Most applications that are created today have one thing in common – users. We are more familiar with the term when its usage applies to end users – for example, on Facebook users can mean people like you and me who’ve created profiles on the platform. However, the term ‘user’ within the context of this

The ‘Engineering Nexus’ – Galvanizing Sri Lankan Tech

Sysco LABS 23 May 2018

The inaugural Engineering Nexus meetup was hosted at the Sysco LABS engineering center recently, marking the launch of another initiative to help grow and develop the software engineering and technology development practice in Sri Lanka. Unlike other meetups, the Engineering Nexus intends to solve tech problems by bringing together ideas and methodologies from different disciplines

Using Technology to Get Inside Your Customers’ Heads

Sysco LABS 2 May 2018

In the age of information, businesses both large and small are using data and metrics to gauge engagement, gain insights and track conversions. However, social media metrics seem to lack meaningful context. They tell you the “what” but not the “why” or the “how”, as they provide primarily quantitative metrics on interactions. With the use

Salesforce and Customer Support

Sysco LABS 2 April 2018

Your relationship with your customers is the backbone of any company’s success, and it’s your support team that maintains that relationship when times are tough. A customer will only call support if they have a problem, and how that problem is resolved could be the difference between fallout and loyalty.  Given the importance of the support role, it’s critical to empower your

International Women’s Day at Sysco LABS in Partnership with Microsoft

Sysco LABS 27 March 2018

To mark International Women’s Day, Microsoft launched the #MakeWhatsNext campaign and co-hosted a forum alongside Sysco LABS at the Sysco LABS headquarters in Colombo 7. The event illustrated the changing workplace roles of women, and the importance of young women pursuing careers in Science, Technology, Engineering and Math (STEM). Over a 100 people—from daughters and

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