Restaurant Industry Articles

Sysco LABS Methodologies: Distributed & Specialized Monitoring For Complex Systems

Application Support 11 January 2019

Complex systems tend to have many inter-dependent moving parts, with each component executing a unique set of functions. CAKE’s Point of Sale is one such complex system that has multiple instances which operate within diverse environments. This may give rise to complex and sometimes unique situations that can impact performance, creating a need for more

Delivery Apps in the World of Food Service

Sysco LABS 4 June 2018

We’ve all been there; craving food, we call our favorite restaurant, place an order, and then wait… and wait… and wait… checking our watch wondering, where our food is… and then finally the doorbell rings, you pay for your food, and you dig in. If you break down this process, it’s pretty simple; the call is answered in a call center, which then places the order in the branch closest to the delivery address,

Restaurant = Tech Company?

Sysco LABS 25 May 2018

From Uber eats to Google Voice, Rajeev Jayawardena, Director Delivery, CAKE Core at Sysco LABS provides an interesting look at how restaurants are integrating technology into their business.  

Salesforce and Customer Support

Sysco LABS 2 April 2018

Your relationship with your customers is the backbone of any company’s success, and it’s your support team that maintains that relationship when times are tough. A customer will only call support if they have a problem, and how that problem is resolved could be the difference between fallout and loyalty.  Given the importance of the support role, it’s critical to empower your

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