Restaurant Industry Articles

Data Security In Restaurants & In The Foodservice Industry

Blog 9 April 2018

Earlier this year, Applebee’s – a bar and grill restaurant in the US – was hacked. This panel discussion examines the causes and affects of such a breach from multiple angles, and the possible measures that can be taken to prevent a breach from occurring, and what to do if it does.  

Salesforce and Customer Support

Sysco LABS 2 April 2018

Your relationship with your customers is the backbone of any company’s success, and it’s your support team that maintains that relationship when times are tough. A customer will only call support if they have a problem, and how that problem is resolved could be the difference between fallout and loyalty.  Given the importance of the support role, it’s critical to empower your

Salesforce Lightning and the Smart POS

Sysco Labs 23 March 2018

Salesforce is the world’s largest Customer Relationship Management (CRM) system with customers of enormous scale including Adidas, KONE, The US bank and AWS. But what is it that makes them the leader? Put simply, you’d be hard pressed to find a platform as feature rich as Salesforce.  So, many major companies turn to CRM to streamline their customer management, from approaching potential customers, managing leads and closing deals, to keeping existing customers happy. In the restaurant industry Smart Point of Sale (POS) systems

Streamlining Restaurant Operations Through Customer Service

Sysco LABS 15 November 2016

-by Mani Kulasooriya Imagine this: It’s Saturday evening. Your chefs are working tirelessly to prepare meals while your service staff arranges tables for the big rush ahead. Suddenly, your network goes out. The reservations on your guest management system disappear, and you have no way to tell who will be entering your doors on your

Professional Services and Customer Success Redefined

Sysco LABS 28 July 2016

What defines a company is the success story which came from it. Every company states that the customer is always the number one priority, but in the modern world of business, many organizations have proven to be ready and willing to go that extra mile for each and every one of their customers. In this

Sales in Sri Lanka: A CAKE Story

Sysco LABS 18 July 2016

CAKE LABS is a testament to technology disrupting and re-imagining the restaurant industry, believing in the power that technology has to change the world, and driven by a desire to build products that revolutionize the way things are done. The CAKE sales team is responsible for finding restaurants islandwide which can strengthen their operational capabilities

True Leapset Competitors

True Leapset Competitors

Sysco LABS 4 September 2014

In order to stay ahead in today’s dynamic tech world, you neeed to know who your competitors are and what they’re bringing to the table. A ‘Competitor Analysis’ is an essential part of the a team’s strategy, it’s what allows you to get ahead of the game. This Friday’s innovation session was hosted by Software

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