Restaurant Industry Articles

From Farm to Fork

Blog 6 December 2018

The foodservice industry is the one responsible for the process of getting food from a farm to your plate. Here’s how it happens.

Delivery Apps in the World of Food Service

Sysco LABS 4 June 2018

We’ve all been there; craving food, we call our favorite restaurant, place an order, and then wait… and wait… and wait… checking our watch wondering, where our food is… and then finally the doorbell rings, you pay for your food, and you dig in. If you break down this process, it’s pretty simple; the call is answered in a call center, which then places the order in the branch closest to the delivery address,

Restaurant = Tech Company?

Sysco LABS 25 May 2018

From Uber eats to Google Voice, Rajeev Jayawardena, Director Delivery, CAKE Core at Sysco LABS provides an interesting look at how restaurants are integrating technology into their business.  

Salesforce and Customer Support

Sysco LABS 2 April 2018

Your relationship with your customers is the backbone of any company’s success, and it’s your support team that maintains that relationship when times are tough. A customer will only call support if they have a problem, and how that problem is resolved could be the difference between fallout and loyalty.  Given the importance of the support role, it’s critical to empower your

Salesforce Lightning and the Smart POS

Sysco Labs 23 March 2018

Salesforce is the world’s largest Customer Relationship Management (CRM) system with customers of enormous scale including Adidas, KONE, The US bank and AWS. But what is it that makes them the leader? Put simply, you’d be hard pressed to find a platform as feature rich as Salesforce.  So, many major companies turn to CRM to streamline their customer management, from approaching potential customers, managing leads and closing deals, to keeping existing customers happy. In the restaurant industry Smart Point of Sale (POS) systems

Streamlining Restaurant Operations Through Customer Service

Sysco LABS 15 November 2016

-by Mani Kulasooriya Imagine this: It’s Saturday evening. Your chefs are working tirelessly to prepare meals while your service staff arranges tables for the big rush ahead. Suddenly, your network goes out. The reservations on your guest management system disappear, and you have no way to tell who will be entering your doors on your

Professional Services and Customer Success Redefined

Sysco LABS 28 July 2016

What defines a company is the success story which came from it. Every company states that the customer is always the number one priority, but in the modern world of business, many organizations have proven to be ready and willing to go that extra mile for each and every one of their customers. In this

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