Soft Skills Articles

Innovation Session | Two Years at a Startup

Blog 14 February 2019

Software Engineer Ashan Dhananjaya – in his Innovation Session talk – shares his experience of working in a startup for two years and gives an insight into the valuable lessons learnt though the failures encountered while providing useful pointers on what to do to avoid such hurdles. Watch the full video below;

Innovation Session | Two Years at a Startup

Sysco LABS 14 February 2019

Software Engineer Ashan Dhananjaya – in his Innovation Session talk – shares his experience of working in a startup for two years and gives an insight into the valuable lessons learnt though the failures encountered while providing useful pointers on what to do to avoid such hurdles. Watch the full video below;

Is Predictive Support the Future?

Sysco LABS 28 December 2018

Support is now veering towards a culture of proactivity in which vigilant monitoring and analytics help prevent or resolve issues before customers even realize they exist. Practices such as intelligent re-routing where incoming calls from customers are prioritized based on urgency, and the ability to view customer history prior to a support conversation are now

Bridging the Gr8 Divide

Sysco LABS 30 July 2018

In this Sysco LABS Innovation Session, Rajeev Jayawardena, Director – Delivery at Sysco LABS addresses the manager-team conundrum, and how to mentor and manage better in order to bridge this gap and create an environment of continuous improvement.

Confirmation Bias – the Hidden Trap in Decision Making

Sysco LABS 23 July 2018

“The greatest enemy of knowledge is not ignorance; it is the illusion of knowledge” – Stephen Hawking It is the quintessential Silicon Valley story. Elizabeth Holmes, a 19 year old Presidents Scholar at Stanford drops out of college to launch her startup. Holmes’ big idea was to perform multiple tests on a single drop of

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