THE BIG PICTURE
Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.
Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.
Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.
THE OPPORTUNITY
We are seeking a highly skilled Endpoint Management Engineer with a strong focus on application packaging and patching. The ideal candidate will be responsible for managing the intake of technical requirements, coordinating deployment activities, and ensuring the smooth operation of software applications post-deployment. This role requires expertise in software distribution, application patching, and the ability to build, test, and distribute software packages across the enterprise.
RESPONSIBILITIES
Intake Technical Requirements: Collaborating with the Sr. Functional Analyst to gather technical requirements, deployment timelines, and expected results
Software Distribution and Application Patching: Building, testing, and distributing software packages for workstations across the enterprise using Intune; ensuring timely and effective application patching
Deployment Coordination: Coordinating pre-production and production deployment activities to ensure seamless software rollouts
Post-Deployment Support: Providing administrative support and care to ensure software applications are functioning properly after deployment
Status Reporting: Generating and delivering status reports for deployment activities to keep stakeholders informed
Vulnerability Review and Updates: Reviewing application-related vulnerabilities and delivering updated versions or configuring auto-update models to maintain security and compliance
REQUIREMENTS
A Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent qualification
3 years of experience in a relevant field
Possessing the relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional are a plus
Proven experience in software distribution and application patching
Advance knowledge of MS Intune and related technologies (Tanium, etc.)
Proficiency in scripting languages such as PowerShell, Batch, and Bash for automation tasks
Advance knowledge of Windows, MacOS, Apple iOS and Android operating systems
The ability to build, test and distribute software packages
Excellent coordination and communication skills
Experience in providing post-deployment support and troubleshooting
Familiarity with vulnerability assessment and remediation
The ability to follow ITIL process for change release, incident and problem management
Experience working in an enterprise environment will be an added advantage
Knowledge of security best practices and compliance standards
Should possess the ability to work collaboratively with cross-functional teams
Strong analytical and problem-solving skills
BENEFITS
US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments
Hybrid work arrangement
