THE BIG PICTURE
Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.
Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.
Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.
THE OPPORTUNITY
Join Sysco Labs Sri Lanka as an Intern - IT Operations and gain hands-on experience in providing technical assistance to end users. This internship offers a great opportunity to enhance your technical skills, solve real-world IT challenges, and contribute to the seamless operation of our IT systems. The knowledge gained during the internship will provide the intern with the skillset needed to seamlessly move into a professional career in the IT industry. This role is ideal for individuals passionate about IT operation and eager to learn in a dynamic environment while contributing to Sysco Labs’ mission of delivering exceptional end-user experiences.
RESPONSIBILITIES
Assisting end users with troubleshooting hardware, software, and network-related issues via phone, email, or in-person
Supporting the installation and configuration of computer systems, applications and peripherals
Documenting technical problems and solutions for future reference
Assisting end users in using IT systems effectively
Collaborating with the IT team on projects such as system upgrades and application rollouts
Maintaining inventory records of IT equipment and contributing to technical documentation development
Performing other duties as assigned
REQUIREMENTS
Must be currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, or a related field
Possessing basic knowledge of operating systems (Windows/macOS), networking and troubleshooting tools
Must have basic knowledge of M365 applications
Should demonstrate strong problem-solving abilities and attention to detail
Excellent communication skills with a customer-centric approach
Should be able to work independently and collaboratively within a team setting
BENEFITS
An attractive allowance
Paid birthday leave
Exposure to the corporate culture of a Fortune 100 company
An opportunity to work with and learn from industry specialists, and develop professionally in your chosen field
Opportunities to network and build lasting professional relationships
A progressive culture that promotes work-life harmony and personal development
