Sysco LABS Sri Lanka

THE BIG PICTURE

Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.

Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.

Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.

Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.

THE OPPORTUNITY

We are looking for Operations Engineers to join the Technical Operations team at Sysco LABS. The right candidate will primarily provide comprehensive technical support services for various systems and platforms used by Sysco Corporation across the United States, Canada & Europe.

RESPONSIBILITIES

Providing reactive support through troubleshooting of technical issues, unblocking users and detecting root cause(s) based on SLAs
Identifying and resolving complex application, network, platform and cloud-based connectivity issues
Ensuring that systems are fully operational, and any loss of service is restored within SLAs
Engaging and coordinating with end-users, other stakeholders such as engineering and 3rd parties during the issue resolution process
Supporting upgrades and new deployments of the applications
Monitoring and proactively managing application issues
Working on a roster covering 24/7 support to our end users

REQUIREMENTS

A Bachelor’s Degree in Information Technology or equivalent
1–2 years of experience in technical support/systems administration will be a key advantage
Excellent command of written and spoken English
Knowledge and experience of the Windows server/UNIX platforms
Sound network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing
Knowledge of SQL; the ability to write and execute queries and understand database
Knowledge of Shell or Python scripting will be an added advantage
Oracle DBMS and PL SQL knowledge will be an added advantage
A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations

BENEFITS

US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments 
Hybrid work arrangement