THE BIG PICTURE
Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.
Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.
Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.
THE OPPORTUNITY
We are currently on the lookout for a talented Technical Business Analyst to join our team and contribute to the development of technology that’s leading Sysco’s digital transformation.
RESPONSIBILITIES
Collaborating with on-site product teams to define, refine, and document product requirements aligned with business goals
Analyzing stakeholder needs and translating them into clear, actionable specifications for product and engineering teams
Partnering with product and delivery leadership to perform R&D based on the product roadmap, benchmarking against competitor solutions, and recommending improvements
Facilitating requirement approvals and ensuring clear communication of business, functional, and user expectations across all stakeholders, including engineering, QA, and leadership teams
Driving the resolution of open issues, supporting defect triaging, and ensuring alignment between product expectations and delivered solutions
Bridging the gap between high-level product vision and delivery-level detail, ensuring requirements are implementation-ready
Owning the planning and execution of business analysis deliverables, ensuring timely completion with a focus on quality and business value
Managing functional test scenarios, supporting test execution, and conducting product demos and user training sessions as needed
REQUIREMENTS
A Bachelor’s Degree in IT, Management, Economics, or Finance; a Master’s Degree will be an added advantage
1 - 2 years of experience in a similar role
Prior experience in a software engineering or technical quality engineering role will be advantageous
Experience working with software models; mainly Agile, RUP, and waterfall models
Professional certifications such as CBAP/PMP/ACP will be an added advantage
The ability to interface with onsite staff and function as the single point of contact for requirements
A passion for innovative product design and the ability to foresee business trends
Excellent logical and analytical skills, with a strong eye for detail
Excellent communication skills, particularly in written and spoken English, and proven experience in writing user stories, use cases, and detailed software requirements specifications
Must be curious and possess the ability to acquire domain business process and system knowledge as well as technical knowledge rapidly
Excellent interpersonal and negotiation skills
Should possess strong leadership, management, and organizational skills, including the ability to ensure schedules are met with a strong focus on quality
Familiarity with AWS-hosted environments (e.g., ECS, EC2, CloudWatch) for product monitoring and deployment workflows
Experience with Datadog for observability and incident investigation on mobile and web platforms is preferred
Proficiency in SQL using tools like DBeaver or SQL Developer for data validation and analysis is an added advantage
Exposure to Android app development; basic understanding of Java or Kotlin is a plus for collaborating effectively with engineering teams
BENEFITS
US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments
Hybrid work arrangement
