Support is now veering towards a culture of proactivity in which vigilant monitoring and analytics help prevent or resolve issues before customers even realize they exist. Practices such as intelligent re-routing where incoming calls from customers are prioritized based on urgency, and the ability to view customer history prior to a support conversation are now
Christina Thalayasingam – Senior Quality Engineer for the BT Studio Team – talks to us about her journey at Sysco LABS so far and the different initiatives taken by the company to encourage Quality Engineers to move towards becoming full-stack Quality Engineers.
Nirmal Kumarasiri – Director Operations at Sysco LABS – speaks about trending challenges and the use of technology in the Foodservice Industry. Watch the full video here!
The Sysco LABS Cloud Services Division speaks about the use of Terraform in building cloud infrastructure. The session touches on; Infrastructure Engineering Building Infrastructure Infrastructure as Code Introduction to Terraform Terraform Glossary and is concluded with a Demo. Watch the full video below!
The Customer Rebate Management System Team developed a solution to calculate customer rebates based on a customer’s transaction behaviors. Chamath Silva, a graduate from the University of Colombo School of Computing shares his experience building the solution and being a part of this dynamic team.
The foodservice industry is the one responsible for the process of getting food from a farm to your plate. Here’s how it happens.
The Product Discovery and Integration Services (PDIS) team is developing microservices to expose APIs that other developers can use to build their own applications. In this video, they share their ‘Domain Driven Design’ approach for converting a monolithic system to microservices.
Christina Thalayasingam of Sysco LABS spoke at the Selenium Conference held in Chicago on the 18th and 19th of October, 2018. She covered certain aspects of mobile performance testing, with techniques on how to approach mobile performance testing methodologies, including how it is done using JMeter, both on Android and iOS applications. Her talk also included a
In this Sysco LABS Innovation Session, Anuradha Jayalath, Tharuka Jayalath, and Nishen Peiris talk about handling a microservices based architecture through container orchestration tools and the importance of visibility and security.
The blockchain is a distributed ledger than assures security through storing data in a decentralized fashion across nodes. One of the ways the technology can achieve this heightened level of security is with the use of cryptographic hashes which are used to encrypt data which further ensures security and reliability. Further, the blockchain ensures another
Roshan Alwis from the Cost Data Management team at Sysco LABS talks about the solutions the team works on and his own experience learning and working with the technologies.
Deepal Jayasekere from Sysco LABS diving deep into Amazon ECS, and how to get started with Amazon ECS for scalable deployments.
