L1 Operations Engineer / Senior L1 Operations Engineer

Location: Colombo, Sri Lanka
Published on: 27 April 2021
Job Type: Full Time

Sysco (NYSE:SYY) is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 57,000 associates, the company operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2020 that ended June 27, 2020, the company generated sales of more than $52 billion.

Sysco LABS supports Sysco’s digital transformation with engineering teams in Colombo, Sri Lanka, and Austin and Houston, Texas, in the USA. Operating with the agility and efficiency of a tech–startup and backed by the domain expertise of the industry leader, Sysco LABS’ mission is to support the innovation of Sysco’s business across the entire foodservice journey.

Join the 24×7 Operations Command Center for the largest food distributor in the world.

We are launching an Operations Command Center that will form the operational backbone of Sysco’s global IT infrastructure and we are looking for some of the best minds in tech operations to join the team.

The Role:

  • Working on a roster covering 24×7 monitoring Sysco’s global infrastructure and applications.
  • Provide proactive support in identifying incidents through various monitoring dashboards before it impacts Sysco associates and customers.
  • Work with internal and external stakeholders to troubleshoot and proactively resolve incidents.
  • Ensure Sysco IT infrastructure and applications are fully operational at all times and escalate any potential incidents to support teams within the SLA.
  • Ability to follow standard operating procedure (SOP) for known incidents.
  • Desire to learn and develop all necessary technical skills.


The Profile:

  • A Bachelor’s Degree in Information Technology or equivalent.
  • Willing to work in a 24x7x365 environment covering multiple time zones.
  • Excellent ability to learn and articulate software-related and technical concepts.
  • Sound knowledge and experience in Windows server / UNIX platforms.
  • Sound knowledge and experience in computer networks including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing.
  • A dynamic personality with a good balance of technical abilities and communication skills (English) who can handle pressure situations.
  • Experience in the areas of technical support/systems administration will be a key advantage.
  • Experience in working with monitoring platforms like Datadog, Solarwind, or Nagios will be an added advantage.
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Why Join?

Careers at Sysco LABS

At Sysco LABS, we value our entrepreneurial spirit and openness the most. Our culture is non-hierarchical, encourages open communication and the free flow of ideas, and foster learning as an ongoing process.

We are headquartered in Silicon Valley with much of our engineering being carried out by Sysco LABS in Colombo. Although both teams are roughly thirteen hours apart, we coordinate like clockwork to ensure deadlines are met and results delivered.

Teams based in Colombo regularly visit the Redwood City office, giving them an opportunity to experience the Silicon Valley culture first hand and meet the restaurants that use the products we build.