Senior Business Analyst (Filled)

Location: Colombo, Sri Lanka
Published on: 2 January 2017
Job Type: Full Time

We are based in the heart of the Silicon Valley and combine ideas from the epicenter of tech innovation with Sri Lankan engineering brilliance.

Our cutting edge end-to-end restaurant technology platform is distributed nationwide in the US via our parent company Sysco Corporation (NYSE:SYY): the world’s largest food services company.

As Sysco’s key technology partner, we also provide the technical innovation necessary for Sysco to stay on the leading edge; the Sysco Innovation center within Sysco LABS undertakes the most significant technology initiatives with the aim of retaining Sysco’s competitive edge in the food-tech industry.

We are looking for a dynamic and passionate individual who can be the key intermediary between the company and its clients; an individual who can successfully bring business and technology together The chosen candidate will be required to understand key industry trends and business needs and disseminate information to a diverse group of stakeholders.


What you will be responsible for:

  • Liaise with onsite product teams to elaborate on high level requirements and develop highly detailed product specifications.
  • Analyze problems and convert them to high quality business solutions; document and communicate requirements to delivery and engineering teams.
  • Work closely with delivery and product leadership and conduct R&D based on the strategic product roadmap; compare and analyze competitor products to produce effective business solutions.
  • Coordinate approval processes and clearly and confidently articulate user, business and functional requirements to all stakeholders.
  • Proactively resolve open issues and work with the delivery teams to address key defects.
  • Act as the conduit between the product and delivery teams and ensure high level requirements are translated in the level of detail required.
  • Effectively plan, manage and deliver to meet project targets and deadlines with a strong focus on quality.
  • Develop RFP’s and RFI and manage other pre-sales activities.
  • Coordinate internal training and product demos for clients.


What you need to have to apply for this position:

  • Bachelor’s degree in IT, management, economics or finance; a Master’s degree will be an added advantage.
  • 7+ years’ experience in a similar role.
  • Experience with working in Agile delivery models will be an advantage.
  • Professional certification’s such as CBAP/PMP/ACP will be an advantage.
  • Excellent interpersonal and negotiation skills with the ability to interface with onsite product team members and function as the single point of contact for all requirements.
  • A passion for innovative product design and the ability to foresee business trends.
  • Excellent analytical and problem solving skills with a strong eye for detail.
  • Excellent communication skills in English; proven experience in writing user stories, use cases and detailed software requirements specifications.
  • Curiosity and the ability to acquire domain and technical knowledge rapidly.


Why you should join Sysco LABS:

  • A very attractive base compensation and benefits package which is comfortably above market rates.
  • The opportunity to work with high caliber individuals across the organization.
  • Training and career development programs.
  • Fast career growth, recognition and leadership opportunities for good performers.
  • Overseas travel and exposure to client environments.
  • A flexible, diverse and entrepreneurial work environment and a fun work culture that celebrates success.

Why Join?

Careers at Sysco LABS

At Sysco LABS, we value our entrepreneurial spirit and openness the most. Our culture is non-hierarchical, encourages open communication and the free flow of ideas, and foster learning as an ongoing process.

We are headquartered in Silicon Valley with much of our engineering being carried out by Sysco LABS in Colombo. Although both teams are roughly thirteen hours apart, we coordinate like clockwork to ensure deadlines are met and results delivered.

Teams based in Colombo regularly visit the Redwood City office, giving them an opportunity to experience the Silicon Valley culture first hand and meet the restaurants that use the products we build.