Soft Skills Articles

Innovation Session | A Smart World – The Food Revolution

Blog 27 September 2019

From pre-historic Nomads who followed their food, to inventing the wheel and creating implements used for cooking and the emergence of “Restaurants” as we know them, the concept of “Dining” has spanned the Centuries. In this Innovation Session, Gavin Alexander, Associate Manager – Delivery takes you on a journey through foodservice; Starting with a trip

Innovation Session | A Smart World – The Food Revolution

Sysco LABS 27 September 2019

From pre-historic Nomads who followed their food, to inventing the wheel and creating implements used for cooking and the emergence of “Restaurants” as we know them, the concept of “Dining” has spanned the Centuries. In this Innovation Session, Gavin Alexander, Associate Manager – Delivery takes you on a journey through foodservice; Starting with a trip

Innovation Session | Manage Your Energy, Not Your Time

Sysco LABS 3 September 2019

The time we have is finite and irreversible. Your energy to make productive use of this finite time however, is boundless and replenishable. This innovation Session by Director Operations Nirmal Kumarasiri is an attempt to identify a few key concepts and actions one can undertake to effectively re-energize yourself to maximize longevity and output. Watch

Innovation Session | Two Years at a Startup

Sysco LABS 14 February 2019

Software Engineer Ashan Dhananjaya – in his Innovation Session talk – shares his experience of working in a startup for two years and gives an insight into the valuable lessons learnt though the failures encountered while providing useful pointers on what to do to avoid such hurdles. Watch the full video below;

Is Predictive Support the Future?

Sysco LABS 28 December 2018

Support is now veering towards a culture of proactivity in which vigilant monitoring and analytics help prevent or resolve issues before customers even realize they exist. Practices such as intelligent re-routing where incoming calls from customers are prioritized based on urgency, and the ability to view customer history prior to a support conversation are now

Bridging the Gr8 Divide

Sysco LABS 30 July 2018

In this Sysco LABS Innovation Session, Rajeev Jayawardena, Director – Delivery at Sysco LABS addresses the manager-team conundrum, and how to mentor and manage better in order to bridge this gap and create an environment of continuous improvement.

Confirmation Bias – the Hidden Trap in Decision Making

Sysco LABS 23 July 2018

“The greatest enemy of knowledge is not ignorance; it is the illusion of knowledge” – Stephen Hawking It is the quintessential Silicon Valley story. Elizabeth Holmes, a 19 year old Presidents Scholar at Stanford drops out of college to launch her startup. Holmes’ big idea was to perform multiple tests on a single drop of

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