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Business Analysis

Business Analysis and Product Management are key functions to what we do here at Sysco LABS. A ‘Business Analyst’ would be responsible for requirement gathering, scope definition, documentation and other critical tasks across multiple disciplines, including liaising with business users. A ‘Product Manager’ would take complete ownership and carry specialized knowledge for a single product or product suite while also contributing to high-level product strategy. They also own prioritization and execution of a product roadmap across a broad scope of functionalities for various technology platforms at Sysco. This is a highly visible, strategic, and cross-functional role that requires close collaboration with stakeholders across the business.

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Confluence

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Balsamiq

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Zeplin

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Adobe InVision

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Axure RP

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.    

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.  

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.  

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry. 

## THE OPPORTUNITY 
 
We are on the lookout for a Product Manager with experience working with multiple teams who deliver enterprise-grade solutions that are leading the foodservice industry.

## WHAT YOU WILL BE DOING 

- Liaising with the onsite product teams to identify strategic priorities and define high-level scope for each feature  
- Working closely with delivery/product/engineering heads and conducting R&D based on the strategic product roadmap, elaborating on the requirements by comparing and analyzing competitor products and producing effective business solutions 
- Analyzing requirements and converting them to quality business solutions and effectively documenting and communicating them to project and product engineering teams 
- Overseeing the business design of the features including user experience impact and defining success criteria  
- Coordinating approval processes and clearly and confidently articulating user, business and functional requirements to all concerned stakeholders including the management team, software engineering team and quality assurance team 
- Proactively resolving open issues and working with the delivery teams to address key defects 
- Acting as the conduit between the product and delivery teams and ensuring high-level requirements are translated into the level of detail required 
- Effectively planning, managing and delivering requirements/BA tasks and activities and meeting the required project deadlines and targets with a strong focus on the quality of the product/solution  
- Managing functional test suites and coordinating in-house training and product demos 

## REQUIREMENTS 
 
- Bachelor’s Degree in IT, Engineering, Management or Finance; a Master’s Degree will be an added advantage 
- Professional Certifications such as CBAP/PMP/ACP/CSPO will be an added advantage  
- 5+ years’ experience in a similar role 
- Experience with working in software models; mainly Agile, RUP and waterfall models 
- Ability to interface with onsite staff and function as the single point of contact for requirements 
- A passion for innovative product design and the ability to foresee business trends 
- Excellent logical and analytical skills, with a strong eye for detail 
- Excellent communication skills, particularly written and spoken English and proven experience in writing user stories, use cases and detailed software requirements specification 
- Must be curious and possess the ability to acquire domain and technical knowledge rapidly 
- Excellent interpersonal and negotiation skills 
- Strong leadership, management and organization skills including the ability to ensure schedules are met with a strong focus on quality  

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates  
- Performance rewards and recognition   
- Comprehensive healthcare coverage  
- A health and wellness allowance  
- A team outing allowance  
- Paid birthday leave  
- Learning and development allowance  
- Overseas travel opportunities and exposure to client environments  
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Product Manager

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.    

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.  

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.  

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry. 

## THE OPPORTUNITY 
 
We are currently on the lookout for talented Business Analysts to join our team and contribute to the development of technology that’s leading Sysco’s digital transformation. 

## WHAT YOU WILL BE DOING 

- Liaising with the onsite product teams to identify strategic priorities and define high-level scope for each feature  
- Analyzing requirements and converting them to quality business solutions and effectively documenting and communicating them to project and product engineering teams 
- Working closely with delivery/product/engineering heads and conducting R&D based on the strategic product roadmap, elaborating on the requirements by comparing and analyzing competitor products and producing effective business solutions 
- Coordinating approval processes and clearly and confidently articulating user, business and functional requirements to all concerned stakeholders including the management team, software engineering team and quality assurance team 
- Proactively resolving open issues and working with the delivery teams to address key defects 
- Acting as the conduit between the product and delivery teams and ensuring high-level requirements are translated into the level of detail required 
- Effectively planning, managing and delivering requirements/BA tasks and activities and meeting the required project deadlines and targets with a strong focus on the quality of the product/solution  
- Managing functional test suites and coordinating in-house training and product demos 

## REQUIREMENTS 
 
- A Bachelor’s Degree in IT, Management, Economics, or Finance; a Master’s Degree will be an added advantage 
- 1 - 2 years of experience in a similar role 
- Experience working with software models; mainly Agile, RUP, and waterfall models 
- Professional certifications such as CBAP/PMP/ACP will be an added advantage 
- The ability to interface with onsite staff and function as the single point of contact for requirements 
- A passion for innovative product design and the ability to foresee business trends 
- Excellent logical and analytical skills, with a strong eye for detail 
- Excellent communication skills, particularly in written and spoken English, and proven experience in writing user stories, use cases, and detailed software requirements specifications 
- Must be curious and possess the ability to acquire domain and technical knowledge rapidly 
- Excellent interpersonal and negotiation skills 
- Should possess strong leadership, management, and organizational skills, including the ability to ensure schedules are met with a strong focus on quality   

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates  
- Performance rewards and recognition   
- Comprehensive healthcare coverage  
- A health and wellness allowance  
- A team outing allowance  
- Paid birthday leave  
- Learning and development allowance  
- Overseas travel opportunities and exposure to client environments  
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Business Analyst

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.    

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.  

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.  

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry. 

## THE OPPORTUNITY 
 
We are on the lookout for an Associate Product Manager to work amongst a team of diverse technologists who are transforming the future of a trillion-dollar, global industry. 

## WHAT YOU WILL BE DOING 

- Being the subject matter expert on all our Platform initiatives and how they impact customers and Knocks products and shared services 
- Ensuring cross-functional team alignment on product priorities, roadmap creation, product execution/delivery, and customer activation 
- Conducting product research, gathering feedback and intelligence from a number of sources to inform product opportunities, including customer feedback, market research, competitive positioning, and other software verticals 
- Product planning by working with the product and engineering leadership, and tech leads to define, size, and create and commit to a technical roadmap focused on engineering initiatives and customer value creation 
- Anticipating and advising on trade-offs and balances of business needs versus technical constraints 
- Managing product delivery by partnering with engineering to drive operational performance by holding teams accountable for quality and timeliness to execute the deliverables that have been agreed upon between teams 
- Performing product usage measurement by utilizing data to inform priorities and product decisions 
- Using a data-driven approach to effectively answer business questions ranging from UX research to market sizing, to product utilization 
- Being knowledgeable on competitive markets and industry forecasts 

## REQUIREMENTS 
 
- 3+ years in a Technical Product Owner or TPM role for a software platform or SaaS company 
- A solid technical background with understanding and/or hands-on experience in software development and web technologies - must have a strong technical aptitude with an ability to understand technical requirements 
- Experience contributing to engineering discussions around technology decisions and strategy related to a product 
- Knowledge of best practices for the full software development life cycle 
- Experience defining short and long-term product strategies and execution 
- Experience shipping products with large initiatives with complex requirements and dependencies before 
- Strong communication skills with high attention to detail - demonstrated experience presenting information to diverse audiences, both technical and non-technical stakeholders 
- The ability to use data - whether it’s research, measuring usage, or how data is an asset 
- The ability to ask questions, gather feedback, and distill all of the noise into clear priorities with a winning strategy 

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates  
- Performance rewards and recognition   
- Comprehensive healthcare coverage  
- A health and wellness allowance  
- A team outing allowance  
- Paid birthday leave  
- Learning and development allowance  
- Overseas travel opportunities and exposure to client environments  
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Associate Product Manager

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Technology Operations

Technology Operations forms the operational backbone of Sysco IT services and infrastructure. These teams work on multiple disciplines including Incident, Problem and Change Management, Enterprise Monitoring, Site Reliability Engineering and Operations Engineering that primarily looks after technical support. In our brand-new Technology Operations Command Center, teams operate on a 24x7 basis supporting multiple geographies and ensuring Sysco’s global operations continue running smoothly and reliably.

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Specialized and customer-oriented, technical operations teams made up of Operations Engineers and Site Reliability Engineers primarily focus on providing technical support for Sysco’s mission-critical applications and infrastructure, delivering maximum application utility, reliability, and availability to ensure Sysco’s business operations can run without interruptions.

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Technical Operations and Support

As a part of the Enterprise Monitoring team, you will be the first line of defense providing proactive support by identifying incidents in Sysco’s global IT infrastructure through various monitoring dashboards, while working with internal and external stakeholders to troubleshoot and resolve incidents before it impacts Sysco associates and customers.

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Enterprise Monitoring

The Incident Management function involves initiating and leading incident management calls with various stakeholders and providing progress updates via relevant channels, ensuring the incident is resolved in the shortest possible time.

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Incident Management

As a Change Manager you require a comprehensive understanding of Change Management policies, procedures, tools, and audit controls. You will analyse changes to IT services and evaluate the impact to ensure IT changes will not have an adverse impact on Sysco’s global operations.

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Change Management

The Problem Management function is essential to eliminate recurring incidents. As part of the team, you will be working with technology teams to identify the root cause of incidents and what actions can be taken to avoid similar incidents in the future.

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Problem Management

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 72,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales. 

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.    

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.  

## THE OPPORTUNITY 
 
We are currently on the lookout for Incident Managers to join our Technology Operations team and contribute to the seamless operation of enterprise-level applications and hundreds of complex systems. 

## WHAT YOU WILL BE DOING 

- Owning the incident management process and ensuring system incidents are coordinated and resolved via adhering to the best practices to minimize business impact 
- Being the primary point of contact for all major incidents for all systems, infrastructure, and connectivity issues at Sysco 
- Monitoring the incidents and managing workload in their respective queues to ensure that Service Level Agreements and Operational Level Agreements are respected 
- Initiating and managing escalation of information and expectations by ensuring appropriate levels of communication to management and key stakeholders 
- Providing Post Incident Reviews and Post Incident Communications for major incidents with a focus on identifying process or operational improvements 
- Ensuring that incidents assigned to relevant support groups are resolved and that service is restored 
- Following up on unresolved long-standing problems and trending issues to ensure proper root cause analysis is done and permanent fixes are put in place 
- Getting involved in providing continuous feedback to refine incident management procedures and contributing to the knowledge base  

## REQUIREMENTS 
 
- Bachelor’s Degree in Computer Science/Information Technology or an equivalent qualification 
- 6+ years of experience in the industry and 2+ years in the capacity of Incident Management 
- Experience and knowledge of incident management principles, methodologies and tools 
- Exposure to large-scale organizational technical operations/business consulting efforts 
- Strong business acumen and the ability to understand organizational structure and challenges 
- Familiarity with Agile practices and tools 
- Strong analytical, logical thinking and decision-making skills 
- Superior English language and communication skills - both written and verbal 
- Incident management certification is an added advantage 
- ITIL certification is an added advantage 
- The ability to operate on a 24x7 roster basis 

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates  
- Performance rewards and recognition   
- Comprehensive healthcare coverage  
- A health and wellness allowance  
- A team outing allowance  
- Paid birthday leave  
- Learning and development allowance  
- Overseas travel opportunities and exposure to client environments  
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Incident Manager

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 72,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales. 

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.    

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.

## THE OPPORTUNITY 
 
We are looking for Operations Engineers to join the Technical Operations team at Sysco LABS. Operations Engineers will primarily provide comprehensive technical support services for various systems and platforms used by Sysco Corporation across the United States, Canada and Europe. 

## WHAT YOU WILL BE DOING 

- Providing reactive support through troubleshooting of technical issues, unblocking users and detecting root cause(s) based on SLAs 
- Identifying and resolving complex application, network, platform and cloud-based connectivity issues 
- Ensuring that systems are fully operational, and any loss of service is restored within SLAs 
- Engaging and coordinating with end-users, other stakeholders such as engineering and 3rd parties during the issue resolution process 
- Supporting upgrades and new deployments of the applications 
- Monitoring and proactively managing application issues 
- Working on a roster covering 24/7 support to our end users 

## REQUIREMENTS 
 
- A Bachelor’s Degree in Information Technology or equivalent 
- 1–2 years of experience in technical support/systems administration will be a key advantage 
- An excellent command of written and spoken English 
- Knowledge and experience on Windows Server/UNIX platforms 
- Sound network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing 
- Knowledge of SQL; the ability to write and execute queries and understand databases 
- Knowledge in Shell or Python scripting will be an added advantage 
- Oracle DBMS and PL SQL knowledge will be an added advantage 
- A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations. 

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates 
- Performance rewards and recognition  
- Comprehensive healthcare coverage 
- A health and wellness allowance 
- A team outing allowance 
- Paid birthday leave 
- Learning and development allowance 
- Overseas travel opportunities and exposure to client environments 
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Operations Engineer

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Shared Services

The Shared Services team is tasked with managing our most precious resource - our people. The team manages all business enablement functions to ensure smooth operations company-wide and are at the heart of all things people-related including; policy implementation & management, recruitment, employee engagement, employee benefits and welfare management, administration and much more.

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Property

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Mobility

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Talent Acquisition

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Marketing

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People Operations

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 72,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales. 

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more. 

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.  

## THE OPPORTUNITY 
 
The Intern - Procurement will work with the Associate Team Lead – Procurement to support the team with a variety of business requirements while gaining exposure to a wide range of technology company needs.  

## WHAT YOU WILL BE DOING 

- Identifying potential suppliers/partners that could be beneficial for the Company in fulfilling its business needs 
- Negotiating with suppliers regarding terms that establish quality over cost, credit over cash and short-term benefits over long-term relationships 
- Preparing estimates/costings as required 
- Assisting with obtaining a minimum of 3 quotations from suppliers 
- Conducting supplier analysis and maintaining procurement database 
- Maintaining accurate Records, Documentation and Preparation of MIS (Management Information) Reports when required 
- Travelling to supplier locations when required 

## REQUIREMENTS 

- Must be a graduate or undergraduate specialized in the fields of Logistics and Administration/Finance/Supply Chain Management or part qualified in CIPS/CIMA or hold a Diploma in Procurement and Supply 
- An excellent command of the English Language (spoken and written) 
- Proficiency in using the Microsoft Office Package (Excel, Word, and PowerPoint) 
- Experience in tender sales would be an added advantage 
- Good analytical, problem-solving skills and commitment for quality 
- Good communication and effective negotiation skills 
- Strong organizational skills and the ability to manage and prioritize multiple tasks and stakeholder requirements  

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive allowance  
- Paid birthday leave  
- Exposure to the corporate culture of a Fortune 100 company  
- An opportunity to work with and learn from industry specialists, and develop professionally in your chosen field  
- Opportunities to network and build lasting professional relationships 
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Intern - Procurement

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Cloud Services

We manage, operate, and optimize our cloud resources to keep the organization ahead and help teams understand the capabilities of our multi-cloud environment in order to help match them with our technical and business requirements. Further, we help optimize the usage of cloud resources and promote architectural best practices to reduce inefficiencies. Additionally, we ensure the security of our cloud environments and educate teams on new cloud initiatives.

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Pythonc

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Terraform

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GitHub

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NodeJs

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Power BI

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Jenkins

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Data Dog

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Ansible

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Laravel

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Docker

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Google Cloud

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Azure

Sysco Corporation is a multi-cloud organization, and we are currently on the lookout for a competent, self-motivated **Associate Technical Lead /Technical Lead/ Senior Technical Lead – Cloud Services (AWS, GCP and Azure)** for our global Cloud Services team. As a member of Sysco’s Cloud Services team, you will be managing AWS, GCP and Azure environments, bring in engineering best practices, lead changes and inspire teams towards delivery excellence at Sysco.

## The Role:

- Lead our multi-cloud infrastructure operations transformation process by implementing tools and processes for the creation of infrastructure, environment provisioning, deployment, and proactive monitoring.
- Be a leader and provide direction to team members in meeting project deadlines and make sure project objectives are met while escalating any risks and concerns to management in a timely manner and ensure team’s highest standards are maintained.
- Guide and mentor junior team members and always keep the lookout for cloud related technologies/trends and improve our knowledge-base and engineering standards through documentation.
- Collaborate with product engineering teams to design, develop, operate, and maintain secure, scalable, and highly available cloud environments with the lowest total cost of ownership.
- Lead the cloud migration exercises while exceling in well-architected cloud infrastructure designs and best practices to promote cloud native solutions to product engineering teams instead of lift and shift.
- Use engineering best practices to design and develop re-usable components and operational strategies to support our cloud operations including scalability, high-availability, performance, monitoring, backup, restoring, etc. 
- Act as SME for Windows based workloads, providing solutions to problems, handling migrations, and troubleshooting any issues in a timely manner.
- Work with tools such as Jenkins, Docker, Terraform, AWS Systems Manager, Cloud Formation, and Kubernetes for cloud operation work on AWS, GCP and Azure.
- Establish standards and support the cloud infrastructure patch management process.
- Ensure the security and compliance of all Sysco’s infrastructure, data, applications, and configurations. 
- Monitor and proactively manage systems and application issues and be part of a 24×7 roster providing infrastructure support to product engineering teams. 

## The Profile:

- You should be able to demonstrate expertise in one or many of the Cloud Providers including Google Cloud, Amazon Web Services (AWS), or Microsoft Azure.
- Should have a successful track record in designing, implementing, and supporting systems and infrastructure in a cloud computing environment including multi-cloud hybrid architectures.
- Solid understanding of different cloud environments, including hybrid scenarios, optimizing cost/capacity ratios, proper monitoring, scaling, implementing, and validating database & DR scenarios, security, and compliance.
- Should possess advanced certifications in Microsoft Azure or Google Cloud or AWS and have a solid understanding of their services. 
- A bachelor’s degree in Computer Science or equivalent.  MSc or relevant post-graduate qualifications will be an added advantage.
- 5+ years of experience in similar capacity with one or many of the cloud vendors for the Associate Tech Lead position, 7+ years of experience for the Tech Lead Position and 9+ years of experience for the Senior Tech Lead position.
- Certifications in Linux or Windows based Systems and 5+ years of proven experience as a Linux or Windows administrator will be an added advantage. 
- Excellent knowledge on networking and containerization; certifications in networking will be an added advantage. 
- Very good inter-personal skills, including the ability to work successfully in an Agile, DevOps team environment.
- Very good understanding of scripting languages such as Ansible, Python, Bash and PowerShell. 
- Very good leadership, project management and team management skills.
- Knowledge on middle-tier applications including all web servers such as Apache, IIS, Nginx, RabbitMQ, Redis, and Mem-cache will be an added advantage.  
- Strong oral, written, and presentation abilities; able to convey risk to all levels of the business, from executives, to operations and development teams. 
- Previous experience in software development will be an added advantage.


*Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates approximately 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.*

*Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.*

*Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.*

*Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.*

Associate Technical Lead / Technical Lead / Senior Technical Lead – Cloud Services (AWS, GCP and Azure)

## The Role:

- Researching, evaluating, and recommending DevOps tools across multiple technologies for multiple development teams. 
- Deploying, automating, maintaining and managing AWS cloud-based production systems, to ensure the availability, performance, scalability, and security of production systems. 
- Build, release, and configuration management of production systems that need to be supported with 24* 7 uptime. 
- Ensuring critical system security using best-in-class cloud security solutions. 
- Coaching development teams in DevOps practices and guiding the team to implement effective DevOps. 
- Work collaboratively in a cross functional team in an Agile delivery environment.  
- Be involved in projects throughout their full software lifecycle: from development, QA, and deployment to post-production support. 


## The Profile:

- A Bachelor’s Degree in Computer Science or equivalent, and 2+ years of experience in DevOps. 
- A strong knowledge of AWS cloud computing and AWS DevOps tools. 
- Strong knowledge in fundamental DevOps tools such as AWS DevOps tools, Terraform, Jenkins, GoCD, GitHub, Nagios, Chef etc. 
- Strong knowledge on containerization of software packages using solutions such as Dockerization, Kubernetes, AWS ECS, AWS Fargate, etc. 
- Hands-on experience designing, developing, testing, and troubleshooting DevOps tools in production systems. 
- Adherence to engineering standards, best practices - be process oriented. 
- Strong communication skills – reading & comprehending documents/specifications, producing clear and thorough documentation, ability to discuss and explain technical issues during meetings. More than 1 year of experience with a single dynamic object-oriented programming language like Groovy, Ruby or Python. Experience with a programming language like Java, C#, Node.js, JavaScript, and related web frameworks will be an added advantage. 


## Why you should join Sysco LABS:

- An attractive base compensation and benefits package which is comfortably above market rates.  
- The opportunity to work with high caliber individuals across the organization.  
- Technical training and soft skills development programmes.  
- Fast career growth, recognition and senior leadership opportunities for good performers.  
- Overseas travel and exposure to client environments.  
- A flexible, diverse and entrepreneurial work environment and a fun work culture that celebrates success regularly.  


*Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates approximately 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.*

*Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.*

*Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.*

*Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.*

Senior DevOps Engineer 

## The Role:

- Researching, evaluating, and recommending DevOps tools across multiple technologies for multiple development teams. 
- Deploying, automating, maintaining and managing AWS cloud-based production systems, to ensure the availability, performance, scalability, and security of production systems. 
- Build, release, and configuration management of production systems that need to be supported for 24x7 uptime. 
- Ensuring critical system security using best-in-class cloud security solutions. 
- Coaching development teams in DevOps practices and guiding the team to implement effective DevOps. 
- Work collaboratively in a cross functional team in an Agile delivery environment.  
- Be involved in projects throughout their full software lifecycle: from development, QA, and deployment to post-production support. 


## The Profile:

- A Bachelor’s Degree in Computer Science or equivalent, and 4+ years DevOps experience.  
- A strong knowledge of AWS cloud computing and AWS DevOps tools. 
- Strong knowledge in fundamental DevOps tools such as AWS DevOps tools, Terraform, Jenkins, GoCD, GitHub, Nagios, Chef etc. 
- Strong knowledge of containerization of software packages using solutions such as Dockerization, Kubernetes, AWS ECS, AWS Fargate, etc. 
- Hands-on experience designing, developing, testing, and troubleshooting DevOps tools in production systems. 
- Adherence to engineering standards, best practices – you must be process oriented. 
- Strong communication skills – reading & comprehending documents/specifications, producing clear and thorough documentation, ability to discuss and explain technical issues during meetings. 
- 1+ years of experience with one of the dynamic object-oriented programming languages like Groovy, Ruby or Python. Experience with programming languages like Java, C#, Node.js JavaScript, and related web frameworks will be an added advantage.  


## Why you should join Sysco LABS:

- An attractive base compensation and benefits package which is comfortably above market rates.  
- The opportunity to work with high caliber individuals across the organization.  
- Technical training and soft skills development programmes.  
- Fast career growth, recognition and senior leadership opportunities for good performers.  
- Overseas travel and exposure to client environments.  
- A flexible, diverse and entrepreneurial work environment and a fun work culture that celebrates success regularly.  


*Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates approximately 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.*

*Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.*

*Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.*

*Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.*

 Associate Technical Lead – DevOps

## The Role:

- Provide support in designing application architectures on Azure. 
- Provide recommendations on Azure managed services.  
- Implement infrastructure using IAAC. 
- Implement strategies to migrate Data from AWS to Azure. 
- Implement and enforce security/networking best practices on Azure.  
- Implement configuration management to manage the application configurations. 
- Implement monitoring for the designed infrastructure and application. 
- Implement CI/CD.  

## The Profile:

- Excellent knowledge of Azure administration (Compute/Storage/Networking/Security/Databases). 
- Working knowledge of AWS.  
- Working knowledge of Terraform and Ansible.  
- Advanced knowledge and troubleshooting skills for supporting multi-tiered architecture (i.e., a client tier, an application tier, and a data tier).  
- Intermediate PowerShell scripting capabilities.  
- Knowledge of Windows Server administration and Active Directory (2016+).  
- Working knowledge of the .Net framework and supporting technologies.  
- Working knowledge of SQL Server administration (SQL Server 2016+).  
- Intermediate understanding of network administration, load balancing, firewall rules, and other technologies associated with managing production systems.    

## Why you should join Sysco LABS:

- An attractive base compensation and benefits package which is comfortably above market rates.  
- The opportunity to work with high caliber individuals across the organization.  
- Technical training and soft skills development programmes.  
- Fast career growth, recognition and senior leadership opportunities for good performers.  
- Overseas travel and exposure to client environments.  
- A flexible, diverse and entrepreneurial work environment and a fun work culture that celebrates success regularly.  


*Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates approximately 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.*

*Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.*

*Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.*

*Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.*

Associate Technical Lead / Senior Engineer - DevOps (Azure)

## The Role:

- Researching, evaluating, and recommending DevOps & SRE technologies and concepts for multiple development teams. 
- Developing tools/platforms related to DevOps & SRE and socialize them among development teams. 
- Deploying, automating, maintaining and managing AWS/Azure/GCP cloud-based production systems, to ensure the availability, performance, scalability, and security of productions systems. 
- Build, release, and configuration management of production systems that need to be supported 24* 7 uptime. 
- Ensuring critical system security using the best-in-class cloud security solutions. 
- Enabling reactive and proactive support through troubleshooting of technical issues, unblocking, and detecting root cause(s) based on SLA’s for infrastructure issues. 
- Ensuring that systems are fully operational, and any loss of service is restored within SLA’s. 
- Coaching development teams in DevOps practices and guiding the team to implement effective DevOps and Monitoring capabilities. 
- Work collaboratively in a cross functional team and third parties in an Agile delivery environment. 
- Provide solutions to technical problems for systems patching, deploying, managing, monitoring, automating and integrating with other/third-party products and server platforms, or networks. 
- Onboarding and off-boarding users from the technology stack and maintain effective usage of software license.   


## The Profile:

- A Bachelor’s Degree in Computer Science, IT, or equivalent qualification.  
- 3+ years of Enterprise level technical/software/application support experience in a public, private, or hybrid cloud environment.  
- Hands-on experience designing, developing, testing, and troubleshooting DevOps tools in production systems.  
- Strong knowledge in fundamental DevOps tools such as AWS DevOps tools, SonarQube, Terraform, Jenkins, GoCD, GitHub, Nagios, Chef etc.  
- Strong knowledge on containerization of software packages using solutions such as Dockerization, Kubernetes, AWS ECS, AWS Fargate, etc.  
- Strong communication skills – reading & comprehending documents/specifications, producing clear and thorough documentation, ability to discuss and explain technical issues during meetings.  
- Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop.  

 
## Added Advantages:

- 1+ years of experience with one of the dynamic object-oriented programing languages like Java, C#, Node.js, Python etc.  
- Experience in Jira REST API, SSO related integrations/development and administration. 

 
## Why you should join Sysco LABS:

- An attractive base compensation and benefits package which is comfortably above market rates.  
- The opportunity to work with high caliber individuals across the organization.  
- Technical training and soft skills development programmes.  
- Fast career growth, recognition and senior leadership opportunities for good performers.  
- Overseas travel and exposure to client environments.  
- A flexible, diverse and entrepreneurial work environment and a fun work culture that celebrates success regularly.  


*Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates approximately 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.*

*Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.*

*Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.*

*Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.*

*We are currently on the lookout for a Senior /Site Reliability Engineer to join our team.*

  

Senior/ Site Reliability Engineer

## What you will be responsible for: 

- Designing and Developing cloud management applications for the organization and documentation of Environment, Product and Service BPP 
- Leveraging Cloud environment and service-oriented architecture principles to define and own Solution Architecture (Infrastructure, applications and data technologies) 
- Acting as SME for our multi-cloud multi-OS infrastructure services transformation process, creating architecture standards and processes for environment provisioning and deployment of applications 
- Collaborating with product engineering teams to architect, design and develop secure, scalable, and highly available cloud environments with the lowest total cost of ownership 
- Evaluating technical risks and mapping out mitigation strategies while exceling in well-architected framework designs and best practices in AWS, GCP and Azure to promote cloud-native solutions to product engineering teams instead of lift and shift 
- Cloud Identity and Access Management, Cloud Governance (Implement and enforce cloud best practices and compliance)  
- Guiding and mentoring junior team members and always keeping a lookout for cloud-related technologies/trends and improving our knowledge base and engineering standards through documentation 
- Providing solutions to problems and helping teams troubleshoot any issues in a timely manner 
- Working with tools such as Jenkins, Docker, Terraform, AWS Systems Manager, Cloud Formation and Kubernetes, for cloud operation work on AWS, GCP and Azure 
- Ensuring the security and compliance of all Sysco’s infrastructure, data, applications and configurations 
- Cloud adoption/migration strategies implementation for the Organization 

## What you need to have to apply for this position: 

- A successful track record in architecting, designing, implementing, and systems and infrastructure in a cloud computing environment including multi-cloud hybrid architectures 
- A Bachelor’s Degree in Computer Science or equivalent; MSc or relevant postgraduate qualifications will be an added advantage 
- 5+ years of experience in Cloud Engineering and Operations 
- A solid understanding of different cloud environments and applications, including hybrid scenarios, optimizing cost/capacity ratios, proper monitoring, scaling, implementing and validating database and DR scenarios, security, and compliance 
- Knowledge of cloud security controls including conditional access policies, tenant isolation, encryption at rest, encryption in transit, key management, federated authentication vulnerability assessments, application firewalls and SIEM, etc. 
- A thorough understanding of scripting languages such as Ansible, Python, Bash and PowerShell, JavaScript and infrastructure automation and configuration tools such as Terraform 
- A proven track record on Cloud-to-Cloud and OnPrem-to-Cloud Migrations 
- Excellent communication skills with the ability to clearly articulate technical outcomes and opinions while listening to other’s points of view 
- Strong oral, written and presentation abilities, and the ability to convey risk to all levels of the business, from executives to operations and development teams 
 
## Why you should join Sysco LABS: 

- An attractive base compensation and benefits package which is comfortably above market rates 
- The opportunity to work with high caliber individuals across the organization 
- Technical training and soft skills development programs 
- Fast career growth, recognition, and senior leadership opportunities for good performers 
- A flexible, diverse, and entrepreneurial work environment, and a fun work culture that celebrates success regularly 


*Sysco LABS is the captive innovation center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 associates, the company operates 333 distribution facilities worldwide and serves more than 700,000 customer locations. For fiscal 2022 that ended July 3, 2022, the company generated sales of more than $68 billion.*

*Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is transforming one of the world’s largest industries.*

*Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire foodservice journey – from the enterprise-grade technology that enables Sysco’s business, to the technology that revolutionizes how Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.*

*Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.*

Associate Technical Lead - Cloud Services

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 72,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales. 

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.    

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.   

## THE OPPORTUNITY 
 
We are currently on the lookout for a Site Reliability Engineer to join our team and contribute to the operations of the world’s largest foodservice company. 

## WHAT YOU WILL BE DOING 

- Providing reactive and proactive support through troubleshooting of technical issues, unblocking and detecting root cause(s) based on SLAs for infrastructure issues 
- Ensuring that systems are fully operational, and any loss of service is restored within SLAs 
- Engaging and coordinating with stakeholders such as engineering and third parties during the issue resolution process 
- Providing solutions to technical problems for systems patching, deploying, managing, and integrating with other/third-party products and server platforms, or networks 
- Proactively identifying improvement opportunities and product enhancements to improve efficiency  
- Proposing ideas and solutions within the application/infrastructure teams to reduce the workload through automation 
- Managing and maintaining the existing application/infrastructure test environments up to date by working/coordinating with the relevant teams. 
- Partnering with development teams to improve services through rigorous testing and release procedures 
- Analyzing, tracking and resolving stakeholder questions in a prompt manner   

## REQUIREMENTS 
 
- A Bachelor’s Degree in Computer Science, IT or equivalent qualification 
- 1-2+ years of Enterprise-level technical/software/application support experience 
- Experience with integrating, aiding support for and troubleshooting, and identifying the root cause of issues in dynamic environments, while working cross-functionally 
- Strong analytical and problem-solving skills with the ability to quickly sift through artifacts/data to get to a root cause 
- Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment 
- Experience in Cloud technologies like AWS, Azure, GCP, etc.  
- Experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies 
- Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop 
- The ability to work in a roster-based environment including night shifts and weekend shifts

## ADDITIONAL 

- Experience in DevOps concepts, tools and automation capabilities 
- The ability to program/automate with one or more languages, such as Python, Shell, Java, C/C++, and JavaScript 

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates  
- Performance rewards and recognition   
- Comprehensive healthcare coverage  
- A health and wellness allowance  
- A team outing allowance  
- Paid birthday leave  
- Learning and development allowance  
- Overseas travel opportunities and exposure to client environments  
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Site Reliability Engineer

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.    

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.  

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.  

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry. 

## THE OPPORTUNITY 
 
We are on the lookout for a Senior Manager/Manager to lead Site Reliability Engineering in our Commercial Technology unit, which works on cutting-edge solutions that are leading Sysco’s digital transformation. 

## WHAT YOU WILL BE DOING 

- Leading and managing the SRE team, including hiring, performance reviews, and career development 
- Developing and implementing SRE strategies and initiatives 
- Working with enterprise engineering teams to ensure that Sysco’s Commercial Technology organizations software applications and services are reliable, performant, and scalable 
- Monitoring and troubleshooting production systems, and being a key stakeholder in Sysco’s Major Incident Management and Problem Management processes 
- Being responsible for effectively using enterprise tools available and when required, building and managing tools and automations to ensure smooth operations of production systems 
- Collaborating with the Enterprise Observability team to improve the observability of applications and services 
- Evaluating production applications capacity, health and performance on a continuous basis and taking proactive measurements to mitigate failures and downtimes 
- Working with stakeholders to identify and mitigate risks to system reliability 
- Staying up to date on the latest SRE practices and technologies and applying those where applicable  

## REQUIREMENTS 
 
- A Bachelor’s Degree in Computer Science or a related field 
- 10+ years of experience in SRE, software engineering, or a DevOps discipline. 
- 5+ years of experience leading and managing engineering teams serving an enterprise business. 
- A deep understanding of the SRE principles and practices, such as defining & monitoring SLOs, chaos engineering, observability, postmortems, and automation 
- Strong technical skills in Linux, networking, programming languages and cloud computing (AWS & GCP) 
- A strong knowledge of software engineering practices and the ability to review code when required; understand incident RCAs 
- Overall engineering experience in designing, building, optimizing, and maintaining infrastructure on large-scale distributed systems 
- Experience with containers and container orchestration tools (Docker, Kubernetes) 
- Previous experience working with Dynatrace or Datadog  
- Experience with stream-processing open-source frameworks/systems (Kafka, Spark) 
- Experience in working as a part of a geographically distributed team 
- Must be a strong leader and communicator 
- The ability to coach, build and motivate high-performing teams 
- The ability to effectively communicate with stakeholders across a global organization 

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates  
- Performance rewards and recognition   
- Comprehensive healthcare coverage  
- A health and wellness allowance  
- A team outing allowance  
- Paid birthday leave  
- Learning and development allowance  
- Overseas travel opportunities and exposure to client environments  
- A progressive culture that promotes work-life harmony and personal development 

Sysco LABS is an Equal Opportunity Employer. 

Senior Manager/Manager, Site Reliability Engineering  

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 72,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales. 

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.    

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.

## THE OPPORTUNITY 
 
Sysco Corporation is a multi-cloud organization, and we are currently on the lookout for a competent, self-motivated Technical Lead - Cloud Services for our global Cloud Services team. As a member of Sysco’s Cloud Services team, you will be participating in architecture of AWS, GCP and Azure environments, bring in engineering best practices, lead changes and inspire teams towards delivery excellence at Sysco.
  
## WHAT YOU WILL BE DOING 

- Designing and Developing cloud management applications for the organization and documentation of Environment, Product and Service BPP 
- Leveraging on Cloud environment and service-oriented architecture principles to define and own Solution Architecture (Infrastructure, applications, and data technologies) 
- Acting as SME for our multi-cloud multi-OS infrastructure services transformation process, creating architecture standards and processes for environment provisioning and deployment of applications 
- Collaborating with product engineering teams to architect, design and develop secure, scalable, and highly available cloud environments with the lowest total cost of ownership 
- Taking responsibility for the evaluation of technical risks and mapping out mitigation strategies while excelling in well-architected framework designs and best practices in AWS, GCP and Azure to promote cloud-native solutions to product engineering teams instead of lift and shift 
- Taking responsibility for Cloud Identity and Access Management, and Cloud Governance (Implementing and enforcing cloud best practices and compliance)  
- Guiding and mentoring junior team members and always keeping a lookout for cloud-related technologies/trends and improving our knowledgebase and engineering standards through documentation 
- Providing solutions to problems, and helping teams troubleshoot any issues in a timely manner 
- Working with tools such as Jenkins, Docker, Terraform, AWS Systems Manager, Cloud Formation, and Kubernetes for cloud operation work on AWS, GCP and Azure 
- Ensuring the security and compliance of all Sysco’s infrastructure, data, applications, and configurations 
- Cloud adoption/migration strategies implementation for the Organization 
- Troubleshooting and resolving Windows OS-related incidents and problems according to customer processes 
- Designing/Developing PowerShell Scripts for Automation of Operational Processes, where appropriate 
- Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles   

## REQUIREMENTS 
 
- Should have a successful track record in architecting, designing, implementing, and systems and infrastructure in a cloud computing environment including multi-cloud hybrid architectures 
- A Bachelor’s Degree in Computer Science or equivalent; MSc or relevant postgraduate qualifications will be an added advantage 
- 7+ years of industry experience and 4+ years of cloud engineering and Operations experience 
- A solid understanding of different cloud environments and applications, including hybrid scenarios, optimizing cost/capacity ratios, scaling, implementing, and validating database and DR scenarios, security, and compliance 
- Knowledge of cloud security controls including conditional access policies, tenant isolation, encryption at rest, encryption in transit, key management, federated authentication vulnerability assessments, application firewalls, SIEM, etc. 
- A very good understanding of scripting languages such as Ansible, Python, Bash and PowerShell, JavaScript and infrastructure automation and configuration tools such as Terraform 
- A proven track record on Cloud-to-Cloud and On-prem to Cloud Migrations 
- Very good communication skills with the ability to clearly articulate technical outcomes and opinions while listening to others’ points of view 
- Strong oral, written, and presentation abilities, able to convey risk to all levels of the business, from executives to operations and development teams 
- Expert knowledge in Active Directory, DNS, Group Policy Management, AD security, DFS, FRS, AD troubleshooting 
- A sound understanding of monitoring best practices, and compliance with best practices for security and operation     

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates 
- Performance rewards and recognition  
- Comprehensive healthcare coverage 
- A health and wellness allowance 
- A team outing allowance 
- Paid birthday leave 
- Learning and development allowance 
- Overseas travel opportunities and exposure to client environments 
- A progressive culture that promotes work-life harmony and personal development  

Sysco LABS is an Equal Opportunity Employer. 

Technical Lead - Cloud Services

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 72,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales. 

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.    

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.

## THE OPPORTUNITY 
 
Sysco Corporation is a multi-cloud organization, and we are currently on the lookout for a competent, self-motivated Associate Technical Lead - Cloud Services for our global Cloud Services team. As a member of Sysco’s Cloud Services team, you will be participating in architecture of AWS, GCP and Azure environments, bring in engineering best practices, lead changes and inspire teams towards delivery excellence at Sysco.
  
## WHAT YOU WILL BE DOING 

- Designing and Developing cloud management applications for the organization and documentation of Environment, Product and Service BPP 
- Leveraging on Cloud environment and service-oriented architecture principles to define and own Solution Architecture (Infrastructure, applications, and data technologies) 
- Acting as SME for our multi-cloud multi-OS infrastructure services transformation process, creating architecture standards and processes for environment provisioning and deployment of applications 
- Collaborating with product engineering teams to architect, design and develop secure, scalable, and highly available cloud environments with the lowest total cost of ownership 
- Taking responsibility for the evaluation of technical risks and mapping out mitigation strategies while excelling in well-architected framework designs and best practices in AWS, GCP and Azure to promote cloud-native solutions to product engineering teams instead of lift and shift 
- Taking responsibility for Cloud Identity and Access Management, Cloud Governance (Implementing and enforcing cloud best practices and compliance)  
- Guiding and mentoring junior team members and always keeping a lookout for cloud-related technologies/trends and improving our knowledgebase and engineering standards through documentation 
- Providing solutions to problems, and helping teams troubleshoot any issues in a timely manner 
- Planning and executing migration strategies to move existing systems and applications to cloud environments 
- Evaluating and recommending appropriate Cloud services and solutions based on business needs, cost, performance, and security considerations of Sysco 
- Analyzing cloud usage patterns, forecasting resource requirements, and planning for capacity upgrades to meet growing demands 
- Working closely with cross-functional stakeholders to ensure that the cloud infrastructure is scalable, cost-effective, and optimized for performance 
- Ensuring the security and compliance of all Sysco’s infrastructure, data, applications, and configurations 
- Troubleshooting and resolving Windows OS-related incidents and problems according to customer processes 
- Designing/Developing PowerShell Scripts for Automation of Operational Processes, where appropriate 
- Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles 
- Bringing insights to drive success of Windows-based solutions by taking ownership of milestones within engagements    

## REQUIREMENTS 
 
- Should have a successful track record in architecting, designing, implementing, and systems and infrastructure in a cloud computing environment including multi-cloud hybrid architectures 
- A Bachelor's Degree in Computer Science or equivalent; MSc or relevant postgraduate qualifications will be an added advantage 
- 5+ years of industry experience and a minimum of 3+ years in cloud engineering and Operations 
- A solid understanding of different cloud environments and applications, including hybrid scenarios, optimizing cost/capacity ratios, proper monitoring, scaling, implementing, and validating database and DR scenarios, security, and compliance 
- Knowledge of cloud security controls including conditional access policies, tenant isolation, encryption at rest, encryption in transit, key management, federated authentication vulnerability assessments, application firewalls, SIEM, etc. 
- A good understanding of scripting languages such as Ansible, Python, Bash and PowerShell, JavaScript and infrastructure automation and configuration tools such as Terraform 
- A proven track record on Cloud-to-Cloud and On-prem to Cloud Migrations 
- Expert knowledge in Active Directory, DNS, Group Policy Management, AD security, DFS, FRS, AD troubleshooting 
- A sound understanding of monitoring best practices, and compliance to best practices for security and operation 
- Very good communication skills with the ability to clearly articulate technical outcomes and opinions while listening to others’ points of view 
- Strong oral, written, and presentation abilities, able to convey risk to all levels of the business, from executives to operations and development teams      

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates 
- Performance rewards and recognition  
- Comprehensive healthcare coverage 
- A health and wellness allowance 
- A team outing allowance 
- Paid birthday leave 
- Learning and development allowance 
- Overseas travel opportunities and exposure to client environments 
- A progressive culture that promotes work-life harmony and personal development  

Sysco LABS is an Equal Opportunity Employer. 

## THE BIG PICTURE  

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 72,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales. 

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.    

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.

## THE OPPORTUNITY 
 
Sysco Corporation is a multi-cloud organization, and we are currently on the lookout for a competent, self-motivated Architect/ Associate Architect – Cloud Services for our global Cloud Services team. As a member of Sysco’s Cloud Services team, you will be participating in architecture of AWS, GCP and Azure environments, bring in engineering best practices, lead changes and inspire teams towards delivery excellence at Sysco.
  
## WHAT YOU WILL BE DOING 

- Leveraging on Cloud environment and service-oriented architecture principles to define and own Solution Architecture (Infrastructure, applications, and data technologies) 
- Acting as SME for our multi-cloud multi-OS infrastructure operations transformation process, creating architecture standards and processes for environment provisioning and deployment of applications 
- Collaborating with product engineering teams to architect, design and develop secure, scalable, and highly available cloud environments with the lowest total cost of ownership 
- Taking responsibility for the evaluation of technical risks and mapping out mitigation strategies while excelling in well-architected framework designs and best practices in AWS, GCP and Azure to promote cloud-native solutions to product engineering teams instead of lift and shift 
- Guiding and mentoring junior team members and always keeping a lookout for cloud-related technologies/trends and improving our knowledgebase and engineering standards through documentation 
- Providing solutions to problems, and helping teams troubleshoot any issues in a timely manner 
- Leading and supporting customers for their cloud migration initiatives 
- Performing continuous research on emerging technologies to stay updated with the best alternatives, investigate and provide feedback on new services and solutions offered by the CSP 
- Functioning as team lead for Active Directory/Windows environment, providing oversight on daily activities, functioning as a mentor, helping with problem escalation, and communicating significant problems 
- Ensuring the security and compliance of all Sysco’s infrastructure, data, applications, and configurations     

## REQUIREMENTS 
 
- Should have a successful track record in architecting, designing, implementing, and systems and infrastructure in a cloud computing environment including multi-cloud hybrid architectures 
- A Bachelor’s Degree in Computer Science or equivalent; MSc or relevant postgraduate qualifications will be an added advantage 
- 10+ years of proven industry experience and 5+ years of experience in cloud engineering and Operations 
- Advanced certifications in multiple cloud vendors and solid understanding of their well architected frameworks and services 
- A solid understanding of different cloud environments and applications, including hybrid scenarios, optimizing cost/capacity ratios, proper monitoring, scaling, implementing, and validating database & DR scenarios, security, and compliance 
- Knowledge of cloud security controls including conditional access policies, tenant isolation, encryption at rest, encryption in transit, key management, federated authentication vulnerability assessments, application firewalls, SIEM, etc. 
- A deep understanding of networking, virtual networks, TCP/IP stacks, etc. 
- A very strong understanding of scripting languages such as Ansible, Python, Bash and PowerShell, JavaScript and infrastructure automation and configuration tools such as Terraform 
- Experience in managing and the maintenance of Windows infrastructure within the cloud ensuring the security, availability and the performance of the resources 
- Expert knowledge in Active Directory, DNS, Group Policy Management, AD security, DFS, FRS, AD troubleshooting 
- Very good communication skills with the ability to clearly articulate technical outcomes and opinions while listening to others’ points of view 
- Strong oral, written, and presentation abilities, able to convey risk to all levels of the business, from executives to operations and development teams 
- Previous experience in software development will be an added advantage      

## WHAT AWAITS YOU AT SYSCO LABS 

- An attractive base compensation package comfortably above market rates 
- Performance rewards and recognition  
- Comprehensive healthcare coverage 
- A health and wellness allowance 
- A team outing allowance 
- Paid birthday leave 
- Learning and development allowance 
- Overseas travel opportunities and exposure to client environments 
- A progressive culture that promotes work-life harmony and personal development  

Sysco LABS is an Equal Opportunity Employer. 

Architect/ Associate Architect – Cloud Services

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Data Engineering

Sysco LABS develops several crucial products and platforms that fall under specialized data engineering areas to support Sysco’s evolving data needs. Integration of multiple data sources into an enterprise-level centralized data platform, real-time data processing for real-time data needs, data modeling for A.I., machine learning and visualization requirements, and enterprise-level master data management are some of the key data projects that we work on.