THE BIG PICTURE
Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.
Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.
Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.
THE OPPORTUNITY
The Infrastructure Operations Team is a globally distributed group responsible for managing Nutanix hyper-converged infrastructure and supporting Windows and Linux workloads across North American datacenters and edge locations. Operating 24/7 with members in Sri Lanka and Costa Rica, the team ensures high availability, scalability, and performance of enterprise systems in Sysco’s Private Cloud. Key responsibilities include managing virtualization platforms, optimizing Linux and Windows servers, and maintaining global security compliance through patch management.
We are seeking a highly skilled and experienced Senior Engineer/ Engineer – Infrastructure (Windows) to join our Infrastructure Operations team which is a full-time position with 24/7 rotational shifts. The role involves supporting, optimizing, and securing Windows systems, contributing to global OS patch management efforts, managing and supporting the Nutanix virtualization platform, and collaborating with a globally distributed team in a 24x7 operational environment.
The ideal candidate will have a strong background in Windows system administration, a good understanding of virtualization technologies such as Nutanix or VMware, and experience with automation and patch management processes.
RESPONSIBILITIES
Managing, monitoring, and maintaining Windows workloads running on virtualized infrastructure; troubleshooting and resolving complex issues related to Windows systems and applications, and optimizing system performance, resource utilization, and scalability
Overseeing Windows deployments on Private Cloud virtualization platforms; collaborating with cross-functional teams to ensure alignment between infrastructure and business needs, and assisting in capacity planning, backups, and disaster recovery strategies
Implementing and managing global patching for Windows servers to address security vulnerabilities and system stability; ensuring compliance with corporate security policies and industry best practices, and conducting risk assessments and apply mitigations for security threats
Supporting the migrations of end-of-life Windows OS versions to newer versions of Windows operating systems and reducing the EOL footprint
Developing and maintaining automation scripts for routine tasks using PowerShell, Python, or similar tools; integrating and improving patching automation workflows
Supporting and managing the Nutanix virtualization platform, including new cluster deployments, troubleshooting alerts, and optimization of the infrastructure
Working closely with team members in Sri Lanka, Costa Rica, and North America to provide seamless 24x7 support; participating in on-call rotations and responding to high-priority incidents
REQUIREMENTS
A Bachelor’s Degree in Computer Science, IT, or related field (or equivalent experience) with 2 - 4 years in Windows system administration
Strong knowledge of Active Directory, DNS, DHCP, and Group Policy
Hands-on experience with hyper-converged infrastructure (HCI) like Nutanix and virtualization technologies (Nutanix, VMware, Hyper-V)
Proficiency in patch management tools (e.g., WSUS, SCCM) and vulnerability management processes
Strong knowledge of Windows OS roles/features (IIS, Print & File Services, Remote Desktop, etc.), TCP/IP, firewalls, and high availability systems (e.g., failover clusters)
Proficiency in scripting languages (PowerShell, Python, Perl) and technical documentation of infrastructure processes
Strong problem-solving skills and the ability to work in a fast-paced environment
Excellent communication and collaboration skills in a multicultural team setting
Familiarity with ITIL processes for incident, problem, and change management
The willingness to work 24x7 shifts in a dynamic, fast-paced setting
BENEFITS
US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments
Hybrid work arrangement
