Senior Software Engineer – Application Technology (ServiceNow)

As the ServiceNow Developer, you will be a part of the Sysco ITSM Site Reliability Engineering team based in Sri Lanka and will be responsible for the design and maintenance of the ServiceNow deployment at Sysco. You will work with the ITSM team and various business owners to define and optimize the ServiceNow workflows, dashboards, and automate alerts.

What you will be responsible for:

  • Working closely with the IT team and service owners to build requested items, using workflows to manage processes from the customer to fulfilment teams
  • Creating notifications to act as communications from the system to the various teams in the organization. Performing installation and testing of ServiceNow updates and new releases in a timely manner with minimal or no disruption to IT operations
  • Developing and maintaining ServiceNow Design Documentation, and Documentation for ServiceNow code and configuration
  • Developing Systems integrations with ServiceNow and other systems, and process automation
  • Conducting Technical Analysis on the ServiceNow applications and modules to identify system deficiencies and recommend solutions
  • Performing ServiceNow Application Configurations and developing Custom Code for ServiceNow application modules where applicable
  • Implementing and maintaining tables and developing Database Views, Access Controls, Business Rules, Script Includes, Workflows, Reports, Catalog Items, UI Scripts, Client Scripts and UI Policies, Events, and Notifications within the ServiceNow platform
  • Monitoring system stability and performance metrics to prevent service degradation or interruption
  • Working in Agile SDLC methodologies for Analysis, Design, Coding, Testing and promotion into Production. Creating Transform maps to import data into ServiceNow tables by mapping field value
  • Maintaining and continually improving processes, standards, policies, working methods and tools
  • Ensuring configuration consistency and processes are in place to have a development/test/production environment that is reliable and reproducible

What you need to have to apply for this position:

  • 3+ years of application development and implementation experience
  • 2+ years of ServiceNow experience
  • 2+ years of experience developing or supporting IT Service Management solutions (e.g.: Incident Management, Change Management, Problem Management and Configuration Management)
  • An advanced understanding of ITIL processes and their linkages
  • ITIL Foundations certification is recommended; higher ITIL certifications will be an added advantage
  • A Bachelor’s Degree in Computer Science/Computer Information Systems/Information Technology, or equivalent
  • Experience implementing systems using the Agile/Scrum methodology
  • Experience in scripting, integrations, platform configuration, design, Service Portal customization, and deployment
  • Experience with custom application development including Custom Service Portal widget creation; Experience with rebuilding legacy applications in ServiceNow a plus
  • Experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog
  • Experience working and developing with JavaScript – HTML5, Jelly, jQuery, Node and AngularJS
  • Development experience with object-oriented programming languages will be an added advantage

Why you should join Sysco LABS:

  • An attractive base compensation and benefits package which is comfortably above market rates. 
  • The opportunity to work with high-caliber individuals across the organization
  • Technical training and soft skills development programs
  • Fast career growth, recognition and senior leadership opportunities for good performers
  • A flexible, diverse and entrepreneurial work environment, and a fun work culture that celebrates success regularly A flexible, diverse, and entrepreneurial work environment, and a fun work culture that celebrates success regularly

A flexible, diverse, and entrepreneurial work environment and a fun work culture that celebrates success regularly.  Sysco LABS is the captive innovation center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 associates, the company operates 333 distribution facilities worldwide and serves more than 700,000 customer locations. For fiscal 2022 that ended July 3, 2022, the company generated sales of more than $68 billion.

Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is transforming one of the world’s largest industries.

Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire foodservice journey – from the enterprise-grade technology that enables Sysco’s business, to the technology that revolutionizes how Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.

Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.

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