Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.


We are on the lookout for a Technical Business Analyst, who can work closely with our product management, engineering and customers to understand technical requirements and translate them into platform enhancements and solutions.


  • Conducting requirements gathering sessions with customers to understand testing pain points and needs
  • Analyzing and documenting technical requirements for new features and integrations
  • Developing technical specifications and validating solutions with engineering teams
  • Defining test cases and scenarios to validate implementation meets requirements
  • Supporting product demos, presentations and POCs with customers
  • Providing guidance to QA engineers on testing best practices
  • Tracking and prioritizing the product backlog
  • Maintaining the product documentation


  • BA degree in computer science or related field
  • 3+ years of experience in software testing/QA, BA or related role
  • Hands-on experience with test automation platforms
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Experience with Agile methodologies and tools
  • Technical aptitude with APIs, databases and testing practices
  • Automation experience with Selenium, Appium or other frameworks
  • Familiarity with testing methodologies like BDD, TDD
  • Knowledge of REST APIs, JSON, XML will be advantageous
  • Experience with DevOps tools like Jenkins, GitHub, Jira if preferred


  • US dollar-linked compensation
  • Performance-based annual bonus
  • Performance rewards and recognition
  • Agile Benefits - special allowances for Health, Wellness & Academic purposes
  • Paid birthday leave
  • Team engagement allowance
  • Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
  • Overseas travel opportunities and exposure to client environments 
  • Hybrid work arrangement

Sysco LABS is an Equal Opportunity Employer.

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Life @ Sysco LABS
At Sysco LABS, we always go the extra mile but know when to have some fun too - we never pass up an opportunity to celebrate or let our hair down and understand the importance of play in helping us do our best work.