Sysco LABS Sri Lanka

THE BIG PICTURE

Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.

Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.

Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.

Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.

THE OPPORTUNITY

We are currently on the lookout for a Technical Business Analyst to join our team.

RESPONSIBILITIES

Liaising with the on-site product teams to develop product specifications
Analyzing requirements and converting them to quality business solutions and effectively documenting and communicating them to project and product teams
Working closely with delivery/product heads and conducting R&D based on the strategic product roadmap and elaborating on the requirements by comparing and analyzing competitor products and producing effective business solutions
Coordinating approval processes and clearly and confidently articulating user, business, and functional requirements to all concerned stakeholders including the management team, software engineering team, and quality assurance team
Proactively resolving open issues and working with the delivery teams to address key defects
Acting as the conduit between the product and delivery teams and ensuring high-level requirements are translated into the level of detail required
Effectively planning, managing, and delivering requirements/BA tasks and activities and meeting the required project deadlines and targets with a strong focus on the quality of the product/solution
Managing functional test suites and coordinating in-house training and product demos
Assisting with functional and integration test scenario generation and test execution

REQUIREMENTS

A Bachelor’s Degree in IT, Management, Economics, or Finance; a Master’s Degree will be an added advantage
1 - 2 years of experience in a similar role
Prior experience in a software engineering or technical quality engineering role will be advantageous
Experience working with software models; mainly Agile, RUP, and waterfall models
Professional certifications such as CBAP/PMP/ACP will be an added advantage
The ability to interface with onsite staff and function as the single point of contact for requirements
A passion for innovative product design and the ability to foresee business trends
Excellent logical and analytical skills, with a strong eye for detail
Excellent communication skills, particularly in written and spoken English, and proven experience in writing user stories, use cases, and detailed software requirements specifications
Must be curious and possess the ability to acquire domain business process and system knowledge as well as technical knowledge rapidly
Excellent interpersonal and negotiation skills
Should possess strong leadership, management, and organizational skills, including the ability to ensure schedules are met with a strong focus on quality
Must have the ability to troubleshoot issues (integration, application, etc.)
Should possess the ability to write complex queries (SQL); Cognos experience is a plus

BENEFITS

US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments 
Hybrid work arrangement