Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.


We are on the lookout for a Manager - Site Reliability Engineering (SRE) who will lead and manage the SRE team, which is responsible for the reliability, performance, and scalability of Sysco’s Commercial Technology organizations tier one software applications and services. The ideal candidate will have a strong technical background in SRE, DevOps, or a related field, as well as experience leading and managing teams.


  • Leading and managing the SRE team, including hiring, performance reviews, and career development
  • Developing and implementing SRE strategies and initiatives
  • Working with enterprise engineering teams to ensure that Sysco’s Commercial Technology organizations software applications and services are reliable, performant, and scalable
  • Monitoring and troubleshooting production systems and being a key stakeholder in Sysco’s Major Incident Management and Problem Management processes
  • Effectively using available enterprise tools and when required building and managing tools and automations to ensure smooth operations of production systems
  • Collaborating with the Enterprise Observability team to improve observability of applications and services
  • Evaluating production application capacity, health and performance on a continuous basis, and taking proactive measurements to mitigate failures and downtimes
  • Working with stakeholders to identify and mitigate risks to system reliability
  • Staying up to date on the latest SRE practices and technologies and applying those where applicable


  • Bachelor’s Degree in Computer Science or a related field
  • 10+ years of experience in SRE, software engineering, or a DevOps discipline
  • 5+ years of experience leading and managing engineering teams serving an enterprise business
  • A deep understanding of the SRE principles and practices, such as defining and monitoring SLOs, chaos engineering, observability, postmortems, and automation
  • Strong technical skills in Linux, networking, programming languages and cloud computing (AWS & GCP)
  • Strong knowledge of software engineering practices and the ability to review code when required; must understand incident RCAs
  • Overall engineering experience in designing, building, optimizing, and maintaining infrastructure on large-scale distributed systems
  • Experience with containers and container orchestration tools (Docker, Kubernetes)
  • Previous working experience in Dynatrace or Datadog
  • Experience with stream-processing open-source frameworks/systems (Kafka, Spark)
  • Experience in working as a part of a geographically distributed team
  • Must be a strong leader and communicator
  • Should possess the ability to coach, build and motivate a high-performing teams
  • The ability to effectively communicate with stakeholders across a global organization


  • US dollar-linked compensation
  • Performance-based annual bonus
  • Performance rewards and recognition
  • Agile Benefits - special allowances for Health, Wellness & Academic purposes
  • Paid birthday leave
  • Team engagement allowance
  • Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
  • Overseas travel opportunities and exposure to client environments 
  • Hybrid work arrangement

Sysco LABS is an Equal Opportunity Employer.

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Life @ Sysco LABS
At Sysco LABS, we always go the extra mile but know when to have some fun too - we never pass up an opportunity to celebrate or let our hair down and understand the importance of play in helping us do our best work.