Sysco LABS Sri Lanka

THE BIG PICTURE

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.

THE OPPORTUNITY

We are currently on the lookout for a Senior Engineer – Virtual Desktop Infrastructure to join our team.

RESPONSIBILITIES

Adhering to the Windows desktop images standards, deployment methods and use of supporting tools and technologies: Infrastructure – storage, networking, servers, load balancing, etc.; Anti-virus and Profile management
User experience monitoring, Single Sign On, Performance troubleshooting and Endpoint management (thin clients, mobile devices, PCs, etc.)
Application deployment and virtualization
Meeting key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI and escalating outcomes appropriately
Identifying issues proactively using the required tools
Working on automating system procedures and processes to evolve the technology in the organization
Contributing to the knowledge base for troubleshooting and maintaining the environment
Providing documentation, processes and technical training to service desk and administrator level team members
Developing and maintaining O&S Standard Operating Procedures for VDI Environment
Diagnosing and troubleshooting problems with PCs, software, communications devices within established procedures and responding to end user requests for technical support and assistance
Providing support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance; Ensuring compliance with security policies and procedures
Participating in the development and implementation of VDI-related operational procedures and standards
Collaborating on the evaluation of vendor hardware, software, and services to recommend purchases; Interfacing with vendors to ensure appropriate resolution during network outages or periods of reduced performance
Managing and supporting VMware virtual environments with a focus on high availability and scalability of architectures
Maintaining detailed and organized documentation for VDI solutions, processes, troubleshooting, and procedures; Planning and maintaining the VDI environment utilizing VMware Horizon best practices
Conducting in-person and virtual training sessions for end users on collaboration applications
Documenting enterprise collaboration solutions as needed using tools such as Visio, Excel, and/or Word to depict physical and logical associations and integrations
Ensuring vendor-managed system upgrades are coordinated and implemented properly
Participate in the design and implementation of new systems and upgrades to existing solutions
Analyzing incidents, identifying root causes, and providing solutions for system issues

REQUIREMENTS

3+ years of IT server administrative-related experience in maintaining and supporting a large virtual server and desktop environment
Experience with Virtual Desktop Infrastructure (VDI)
Hands-on experience with Active Directory, DNS, DHCP, NTFS, and management desired, but not required.
Experience in ADFS, AD Connect, Certificate management and Group Policies
Functional knowledge of VMware Horizon, VMware vSphere, EMC VNX, Cisco UCS, Microsoft, VMC on AWS, VMC on Azure, Windows Operating Systems and Windows as a Service, are desired.
Strong knowledge in design, implementation, troubleshooting of complex XenApp and Xen Desktop production environments
Good knowledge of Windows 10, Windows 2016, Windows 2019, PowerShell scripting and automation of monitoring/operational tasks
Working experience with TCP/IP and network troubleshooting with basic tools such as traceroute, speed tests, and bandwidth reports
Excellent time management and prioritization skills to effectively execute tasks in a high- pressure environment
Highly organized and able to maintain meticulous and consistent documentation of incidents, processes, and resolutions
Resourceful with creative problem-solving and critical-thinking skills
Excellent customer service skills complimented by an ability to effectively interpret and respond to customers’ issues
Strong written and oral communication skills with the ability to clearly communicate and provide technical support to both technical and non-technical audiences
Experience working in a collaborative and ever-changing technical environment
The ability to establish rapport and provide cross-training to team members
Experience and desire to work in a global delivery environment
Working knowledge of DoD STIGs or NIST 800-53 or CIS hardening standards
Experience packaging and deploying gold images, desktop pools, patches and applications
Experience with Thin Client monitoring, upgrading and troubleshooting
Experience with assessing complete IT inventories and utilization and developing plans for consolidation and optimization.
Experience with IT infrastructure inclusive of server, storage, network, database, systems, DR/business recovery and continuity practices, storage, compute, and virtualization knowledge
Experience with VDI and Thin Client system patching and compliance

BENEFITS

US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments 
Hybrid work arrangement

Sysco LABS is an Equal Opportunity Employer.