THE BIG PICTURE
Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.
Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.
Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.
THE OPPORTUNITY
We are looking for a Senior Operations Engineer to join the Technical Operations team at Sysco LABS. The Operations Engineer will primarily provide comprehensive technical support services for various systems and platforms used by Sysco Corporation across the United States, Canada & Europe.
RESPONSIBILITIES
Monitor & Maintain: Overseeing application platforms and cloud infrastructure ensuring optimal performance, availability, and reliability across environments
Proactive Issue Detection: Implementing and maintaining monitoring and logging to detect anomalies and minimize service disruptions
Reactive Support & Troubleshooting: Providing production support including API-level troubleshooting, log analysis, and resolving both technical and end-user issues within defined SLA commitments
Collaboration & Incident Management: Working closely with engineering, infrastructure, and incident response teams to ensure swift and effective issue resolution
Incident Analysis & Problem Management: Conducting post-incident reviews, documenting troubleshooting runbooks, and contributing to proactive problem prevention through process improvements and knowledge-sharing
Automation & Scripting: Developing and maintaining Python and Shell scripts to automate operational tasks, infrastructure checks, and deployment processes
Cloud Optimization & Scaling: Managing, optimizing, and scaling services on AWS and GCP, ensuring efficient usage of cloud resources and cost-effectiveness
Database Support: Executing and optimizing queries in Oracle and PostgreSQL for monitoring data integrity, issue diagnosis, and supporting analytics needs
24/7 Operational Support: Participating in a roster-based support model, delivering round-the-clock operational coverage to meet business-critical SLAs
REQUIREMENTS
A Bachelor’s Degree in Information Technology, Computer Science, or a related field
2–4 years of experience in technical support or systems administration
Experience with infrastructure monitoring tools such as Datadog, CloudWatch, or equivalent platforms
Hands-on experience with AWS and GCP cloud environments, particularly in managing ECS, EKS and EC2 workloads
Experience in UNIX/Linux environments; ability to perform system-level diagnostics and support
Familiarity with CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or similar
Proficiency in API-level troubleshooting and analyzing system-level logs and integrations
A solid understanding of Oracle and PostgreSQL with the ability to write and optimize queries for data analysis and issue resolution
Experience with Python or Shell scripting for automation and operational efficiency
Experience in network troubleshooting: LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing
A strong analytical and problem-solving mindset, driven by a passion for learning, optimization, and automation
An excellent command of English, both written and spoken, with the ability to communicate effectively and thrive in fast-paced, high-pressure environments
BENEFITS
US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments
Hybrid work arrangement
