The Role:
- Providing reactive support through troubleshooting of technical issues, unblocking users and detecting root cause(s) based on SLAs
- Identifying and resolving complex application, network, platform and cloud-based connectivity issues
- Ensuring that systems are fully operational, and any loss of service is restored within SLAs
- Engaging and coordinating with end-users, other stakeholders such as engineering and third parties during the issue resolution process
- Supporting upgrades and new deployments of the applications
- Monitoring and proactively managing application issues
- Working on a roster covering 24/7 support to our end users
The Profile:
- A Bachelor’s Degree in Information Technology or equivalent
- For the Software Engineer – Application Technology position: 1 – 2 years of experience in technical support/systems administration will be a key advantage
- An excellent command of written and spoken English
- Basics in AWS
- Knowledge and experience on the Windows server/UNIX platforms
- Sound network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing
- Hands-on experience in SQL; the ability to write and execute queries and understand databases
- Knowledge and experience Shell or Python scripting
- Oracle DBMS and PL SQL knowledge will be an added advantage
- A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations
Why you should join Sysco LABS:
- An attractive base compensation and benefits package which is comfortably above market rates
- The opportunity to work with high-caliber individuals across the organization
- Fast career growth, recognition and leadership opportunities within a short period of time
- A flexible, diverse and entrepreneurial work environment, and a fun work culture that celebrates success regularly
Sysco LABS is the captive innovation center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 associates, the company operates 333 distribution facilities worldwide and serves more than 700,000 customer locations. For fiscal 2022 that ended July 3, 2022, the company generated sales of more than $68 billion.
Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is transforming one of the world’s largest industries.
Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire foodservice journey – from the enterprise-grade technology that enables Sysco’s business, to the technology that revolutionizes how Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.
